Maintenance Technician/Hampton Inn Clayton
About The Position
This role involves assisting with the general maintenance of the hotel, performing minor repairs, and ensuring guest satisfaction. The technician will be responsible for routine painting, plumbing, electrical work, and other related maintenance activities. They will also manage air conditioner filters, tend to HVAC systems, and maintain the pool area. A key aspect of the role is delivering exceptional guest service by responding to requests and resolving complaints courteously and promptly. The position requires strong communication skills, the ability to follow policies, and a commitment to professional conduct and personal development.
Requirements
- Minimum lifting of 70 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 70 pounds.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Must have good mathematical and computer skills.
Nice To Haves
- High school education and relevant training and experience preferred.
- CPR training and first aid training preferred.
- Additional language ability preferred.
Responsibilities
- Assist with maintaining hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
- Replace air conditioner filters.
- Tend, air conditioners, cooling towers and boilers to provide heat, cool air, and hot water for guests.
- Maintain standards of quality guest service.
- Tend to pool area including chemical balancing, cleaning, etc.
- Increase level of guest satisfaction by delivery of an exceptional product through employee development.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Attend required meetings.
- Ensure projects and assignments are completed thoroughly, professionally, and with care.
- Adjust to high-pressure conditions and be open to change.
- Assume responsibility for personal growth and development.
- Conduct him/herself (acts and dresses) professionally at all times; sets standards for all associates.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
