Apartment Maintenance Technician - Anson at the Lakes

AIR Communities•Charlotte, NC

2d•Onsite

About The Position

AIR Communities is hiring an onsite Maintenance Technician for Anson at the Lakes, an apartment community in Charlotte, North Carolina. The role focuses on providing excellent customer service to residents while completing apartment turns, resident-requested repairs, and routine maintenance. Technicians use AIR’s maintenance technology to prioritize work and assist residents efficiently, with support from stocked shops, leadership, and teammates. Responsibilities may also include providing technical direction and training to other technicians, supporting vendor quality, and conducting move-in/move-out inspections. Duties vary with the technician’s skills, community needs, mechanical systems, and seasonality. The expected hourly rate is $24.00–$27.00, based on relevant skills and experience. Technicians may also earn monthly customer-service satisfaction bonuses of up to $250.

Requirements

At least 2 years of maintenance experience, preferably in a facilities or building environment.
Proficient skills in at least two technical trades, such as plumbing, electrical, appliance repair, HVAC, or carpentry.
Ability to work a flexible schedule, including evenings, weekends, 7-day work weeks depending on community needs and seasonality, and on-call shifts of at least one week per month.
Reliable transportation for responding to after-hours emergency service requests while on-call.
Ability and willingness to move heavy equipment and machinery.
Ability to read, write, and speak English.
Detail-oriented problem solver who takes pride in fixing things right the first time.
Commitment to customer satisfaction in each interaction.
Comfort using technology to assist residents efficiently.
Strong work ethic and ability to thrive in a fast-paced environment.
Reliable team player who contributes to team success.

Responsibilities

Provide excellent service to residents and assist team members.
Complete basic apartment turns according to AIR’s process to prepare apartments for new residents.
Complete resident-requested repairs and routine maintenance, including troubleshooting and repairing or replacing plumbing, basic electrical components, HVAC equipment, and appliances.
May provide functional or technical direction and training to other Maintenance Technicians and help develop their technical skills.
May assist with managing vendor quality.
May perform move-in and move-out inspections.
Respond to emergency service requests while on-call.

Benefits

Monthly customer service satisfaction bonuses of up to $250.
50% rent discount at any AIR Community, subject to application and exclusions.
Option to live onsite or at a nearby AIR Community.
Career growth opportunities, training, and development programs.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short- and long-term disability paid by the company.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development and leadership training.
Ascend maintenance development program customized to individual career paths.
Innovative maintenance technology and fully stocked, organized shops; tools may be available onsite and vary by community.