Apartment Maintenance Manager - Anson at the Lakes
About The Position
AIR Communities is hiring an Apartment Maintenance Manager for Anson at the Lakes, an apartment community in Charlotte, North Carolina. Service/Maintenance Managers help make the community a great place to live by maintaining its appearance and providing excellent service to residents and team members. The role uses industry-leading maintenance technology and covers apartment turns, service requests, and property upkeep. The manager leads and develops at least one direct report and oversees property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests. They communicate property maintenance and capital needs to management, ensure those needs are addressed, maintain compliance with operating procedures and applicable regulations, including Environmental Health & Safety matters, and manage the budget to maximize return on investment while maintaining quality and customer service. The expected pay rate is $80,000–$85,000 annually, plus a 15% target bonus opportunity. Eligible managers may also earn monthly customer service satisfaction bonuses of up to $250.
Requirements
- At least 3 years of experience with technical maintenance and facilities management in the property management industry.
- 1–3 years of experience leading a team in customer service and asset maintenance.
- A reliable mode of transportation.
- Ability to work a flexible schedule, including evenings, weekends, 7-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month.
- Ability and willingness to move heavy equipment and machinery.
- Ability to read, write, and speak English.
Responsibilities
- Lead and develop a team of at least one direct report.
- Provide exemplary service to residents and team members.
- Manage property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests.
- Communicate property maintenance and capital needs to management and ensure they are addressed.
- Ensure the property follows AIR operating procedures and guidelines, regulations, and compliance requirements, including Environmental Health & Safety matters.
- Manage the budget efficiently to maximize return on investment while maintaining quality and customer service.
Benefits
- Expected annual pay of $80,000–$85,000 plus a 15% target bonus opportunity.
- Monthly customer service satisfaction bonuses of up to $250.
- Apartment discount benefit option to live on-site.
- Paid time off, including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options.
- HSA/FSA plans.
- Short- and long-term disability paid by the company.
- 401(k) plan with up to 6% employer match.
- Paid parental leave of up to 16 weeks.
- Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid community service time annually.
- Commuter benefits.
- Pet insurance.
- Consumer discounts on various products and services.
- Ongoing professional development, leadership training, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
