Apartment Maintenance Manager - Anson at the Lakes

AIR Communities•Charlotte, NC

10d•$80,000 - $85,000•Onsite

About The Position

AIR Communities is hiring an Apartment Maintenance Manager for Anson at the Lakes, an apartment community in Charlotte, North Carolina. The manager leads and develops a maintenance team, provides excellent service to residents and team members, and oversees property maintenance. This includes managing vendor relationships and service staff, preventative maintenance, apartment turns, and resident service requests. The role also communicates maintenance and capital needs to management and ensures they are addressed, maintains compliance with company procedures and applicable regulations—including Environmental Health & Safety requirements—and manages the budget to balance return on investment with quality and customer service. The position requires at least three years of technical maintenance and facilities management experience in the property management industry, along with one to three years of experience leading a team in customer service and asset maintenance. The manager must have reliable transportation and be able to work a flexible schedule that may include evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month. The role also requires moving heavy equipment and machinery and the ability to read, write, and speak English. The expected pay rate is $80,000–$85,000 annually, with a 15% target bonus opportunity and possible monthly customer service satisfaction bonuses of up to $250. An apartment discount benefit option is available for living on-site. AIR also offers paid time off, insurance and retirement benefits, parental leave, tuition and certification assistance, community-service time, commuter benefits, pet insurance, consumer discounts, and professional development and career-growth opportunities.

Requirements

At least 3 years of technical maintenance and facilities management experience in the property management industry.
1–3 years of experience leading a team in customer service and asset maintenance.
A reliable mode of transportation.
Ability to work a flexible schedule that may include evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month.
Ability and willingness to move heavy equipment and machinery.
Ability to read, write, and speak English.

Responsibilities

Lead and develop a team of one or more direct reports.
Provide exemplary service to residents and team members.
Manage property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests.
Communicate property maintenance and capital needs to management and ensure those needs are addressed.
Ensure the property follows AIR operating procedures and guidelines and complies with regulations and other requirements, including Environmental Health & Safety matters.
Manage the budget efficiently to maximize return on investment while maintaining high quality and customer service.

Benefits

Expected annual pay of $80,000–$85,000 and a 15% target bonus opportunity.
Monthly customer service satisfaction bonuses of up to $250.
Apartment discount benefit option for living on-site.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Company-paid short- and long-term disability.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community-service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career-growth opportunities.