Maintenance Technician, Multifamily

Cushman & Wakefield•Washington, DC

3d•$26 - $31

About The Position

The Maintenance Technician provides support and is accountable for delivering commitments to residents, including quality move-ins, residential satisfaction, expedited service, and personal attention. The role responds to resident service needs and helps deliver superior customer service. It includes preparing apartments for move-in, completing scheduled maintenance, maintaining grounds and amenities, and following safety procedures. On-call scheduling may be required for after-hours emergencies. The position operates in a professional office environment and regularly involves travel outdoors between properties in varying weather conditions.

Requirements

Valid driver's license.
EPA 608 certification, minimum Type II.
CPO certification or locally required city certificate.
Ability to read and understand policy manuals, safety rules, and operating and maintenance instructions.
Ability to compute rates, ratios, and percentages and prepare and interpret bar graphs.
Ability to handle routine problems involving several known variables.
Ability to use common-sense understanding to follow written, oral, or diagrammed instructions.
Ability to perform arithmetic using whole numbers, fractions, and decimals.
Ability to write routine reports and correspondence.
Follow all safety procedures.
High school diploma, GED, or education from a trade, technical, or vocational school.
At least 1 year of related experience.
Ability to stand and walk for extended or continuous periods and climb stairs, ladders, or step stools.
Ability to travel outside between buildings in varying weather conditions and travel up to 10% of the time.
Ability to exert up to 100 pounds of force occasionally, frequently, and constantly to lift, carry, push, pull, or move objects.

Responsibilities

Prepare apartments for move-in, including painting, carpet repairs, cleaning, general repairs, housekeeping, and other necessary tasks.
Respond to resident requests promptly and professionally.
Provide residents with quality move-ins, residential satisfaction, expedited service, and personal attention.
Perform maintenance involving plumbing, HVAC, basic electrical work, general carpentry, painting, and snow removal when applicable.
Maintain grounds, pools and hot tubs, common areas, and dog park amenities so they remain clean, operational, and safe.
Participate in on-call scheduling when required to respond to after-hours emergencies.
Report maintenance concerns in vacant units, models, and common areas to the Maintenance Supervisor.
Perform maintenance as scheduled by the Maintenance Supervisor.
Maintain knowledge of applicable state, local, and federal fair housing laws.
Attend and participate in required training programs.
Perform assigned duties in a timely manner and provide superior customer service while representing the company professionally.
Follow the company’s uniform and professional appearance standards.
Follow safety procedures and safeguard company tools and equipment.
Maintain reliable, punctual on-site attendance and report tardiness or attendance issues to the immediate supervisor.
Perform other related duties as assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including access to LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may generally enroll in health, vision, and dental insurance; flexible spending accounts; health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work.