Maintenance Technician - The Preseve at Ballantyne Commons

CWS Apartment Homes • Charlotte, NC

6d • Onsite

About The Position

The Maintenance Technician helps maintain the integrity, safety, and smooth operation of the residential community while providing exceptional customer service. The role involves regular interaction with residents, customers, guests, vendors, and team members. The technician prepares apartments for occupancy, completes service requests, maintains common areas and inventory, participates in preventive maintenance and resident satisfaction programs, and follows CWS safety and risk-management programs. Work takes place across residential communities, including occupied and vacant apartments, exterior grounds, and maintenance areas. The technician may work at properties other than their home property, travel within metropolitan areas, attend company functions in other cities, and respond to emergencies outside normal business hours.

Requirements

• Applicable certifications, including but not limited to EPA, HVAC I & II, and CPO (required).
• Valid driver’s license and current automobile insurance (required).
• Own a basic set of hand tools (required).
• Able to read service requests and schedules and regularly converse in English with team members, residents, and vendors.
• Basic computer skills.
• Able to adhere to set and variable work schedules, including weekends and emergencies as required.
• Able to adhere to company policies, procedures, and practices.
• Able to establish and maintain effective working relationships.
• Able to maintain a professional and ethical atmosphere.
• Able to perform work responsibilities at locations other than the home property.
• Able to travel within major metropolitan areas and attend company functions in other cities as required.
• Able to respond to emergency calls outside normal business hours.
• Frequent walking, standing, bending, kneeling, crouching, climbing ladders, and working in confined or elevated spaces.
• Regularly lift, carry, push, or pull tools, appliances, equipment, and supplies weighing up to 50 pounds.

Nice To Haves

• High school diploma or GED (preferred).
• At least one year of previous experience in apartment maintenance or a trade requiring basic knowledge of electricity, plumbing, carpentry, painting, and HVAC (preferred).

Responsibilities

• Prepare make-ready apartments.
• Complete service requests.
• Perform common area maintenance.
• Maintain inventory and shop organization.
• Participate in the preventative maintenance program.
• Participate in resident satisfaction programs.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Participate in CWS Risk Management and Safety Programs.
• Prioritize the health, well-being, and safety of team members, residents, contractors, and oneself.
• Respond to emergency calls outside normal business hours as required.

Benefits

• 50% apartment rental discount for onsite team members and 20% rental discount for other employees.
• Multiple medical, dental, and vision plan options.
• Company-paid life and disability insurance.
• Paid parental leave.
• 401(k) with company match.
• Pet insurance.
• Tuition reimbursement.
• Flexible spending and health savings account options.
• Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
• Paid time off.
• Company holidays, a floating holiday, and a birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED