Maintenance Technician - The Preserve at Ballantyne Commons

CWS Apartment Homes•Charlotte, NC

5d•Onsite

About The Position

The Maintenance Technician is responsible for maintaining the integrity and smooth operation of the residential community while providing exceptional customer service. The role requires regular interaction with customers, residents, guests, vendors, and team members, and emphasizes safety, adherence to company values, and compliance with safety standards. Work takes place throughout residential apartment communities, including occupied units, vacant apartments, exterior grounds, and maintenance areas. The position may require work at locations other than the employee’s home property, travel within major metropolitan areas, attendance at company functions in other cities, and responses to emergency calls outside normal business hours. The role regularly involves exposure to varying temperatures and weather, noise, dust, fumes, chemicals, power tools, moving mechanical equipment, and other conditions associated with property maintenance. Physical duties include walking, standing, bending, kneeling, crouching, climbing ladders, working in confined or elevated spaces, and handling tools, appliances, equipment, and supplies weighing up to 50 pounds.

Requirements

Applicable certifications, including but not limited to EPA, HVAC I & II, and CPO (required).
Valid driver’s license and current automobile insurance (required).
Own a basic set of hand tools (required).
Able to read service requests and schedules and regularly converse in English with team members, residents, and vendors.
Basic computer skills.
Able to adhere to set and variable work schedules, including weekends and emergencies as required.
Able to adhere to company policies, procedures, and practices.
Able to establish and maintain effective working relationships.
Able to maintain a professional and ethical atmosphere.
Able to perform work responsibilities at locations other than the home property.
Able to travel within major metropolitan areas and attend company functions in other cities as required.
Able to respond to emergency calls outside normal business hours.
Able to perform frequent physical activity, including walking, standing, bending, kneeling, crouching, climbing ladders, and working in confined or elevated spaces.
Able to regularly lift, carry, push, or pull tools, appliances, equipment, and supplies weighing up to 50 pounds.

Nice To Haves

High school diploma or GED (preferred).
Minimum 1 year of previous experience in apartment maintenance or a trade requiring basic knowledge of electricity, plumbing, carpentry, painting, and HVAC (preferred).

Responsibilities

Prepare make-ready apartments.
Complete service requests.
Perform common area maintenance.
Maintain inventory and shop organization.
Participate in the preventative maintenance program.
Participate in resident satisfaction programs.
Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
Participate in CWS Risk Management and Safety Programs.
Prioritize the health, well-being, and safety of team members, residents, contractors, and oneself in business activities.
Demonstrate CWS core values and set an example for the team.

Benefits

50% apartment rental discount for onsite team members and 20% rental discount for all other employees.
Multiple medical plan options.
Dental insurance.
Vision insurance.
Company-paid life and disability insurance.
Paid parental leave.
401(k) with company match.
Pet insurance.
Tuition reimbursement.
Flexible spending and health savings account options.
Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
Paid time off.
Company holidays, a floating holiday, and a birthday holiday.