Maintenance Technician Full Ti-105010

Extended Stay America • Wauwatosa, WI

5d • Onsite

About The Position

The Maintenance Technician is responsible for providing a positive experience for guests and associates by keeping property equipment functioning, premises in pristine condition, and guest rooms in good repair. The role completes tasks outlined in the Green Shield Binder and assigned by the management team or Regional Asset Manager, in a timely manner and in accordance with company standards.

The technician works with minimal supervision, responds to guest requests, performs routine and preventative maintenance, follows the Green Shield inspection schedule and work-order process, and maintains required inspection and deficiency records. The role also keeps maintenance areas, tools, and building mechanical rooms clean and organized; ensures fire-safety equipment is operational and inspections are current; follows applicable safety policies and local ordinances; and may maintain a pool or spa where applicable. The technician may respond to property emergencies, follow up with vendors, assist with hotel cleaning, and travel to additional sites within a reasonable geography when asked.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Read and speak English proficiently and interact with guests, associates, and outside vendors.
• Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
• Write routine reports and correspondence.
• Perform basic arithmetic using whole numbers, common fractions, and decimals.
• Use units of measurement for weight, volume, and distance.
• Apply good judgment and assist with resolving guest issues in accordance with company policies.
• Meet the physical demands of remaining stationary and mobile, navigating the hotel, handling and reaching for objects, accessing low areas and heights, and bending, kneeling, crouching, and balancing.
• Occasionally push or pull tools, carts, or cleaning equipment weighing up to 50 pounds.
• Work outdoors in varying weather conditions depending on the hotel; occasional exposure may include wet or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and electrical-shock risk.
• Travel to additional sites within a reasonable geography may be requested.

Responsibilities

• Demonstrate a commitment to providing the best possible experience for guests and associates.
• Perform essential duties with minimal supervision and in accordance with company standards.
• Respond to guest requests and follow through according to company guidelines and procedures.
• Perform out-of-room cleaning described in the Green Shield Binder, including maintaining building interiors and exteriors, grounds, walkways, stairwells, driveways, and parking areas; remove snow and ice where applicable.
• Complete work-order repairs promptly and professionally, following the Green Shield Binder process.
• Complete preventative maintenance inspections and repairs as outlined in the Green Shield Binder.
• Follow the Green Shield Inspection schedule and workflow, using SOPs to complete tasks to company standards.
• Maintain records including guest-room preventative-maintenance deficiencies, room inspections, life-safety inspections, elevator inspections, and non-guest-room deficiency logs.
• Keep the maintenance room clean and organized, safeguard tool inventory, and ensure tools are in good working condition.
• Keep boiler, electric, HVAC, and fire-sprinkler rooms clean and organized in accordance with company standards and local ordinances.
• Ensure fire-safety equipment, including fire alarms, smoke detectors, carbon monoxide detectors, and fire extinguishers, is operational and inspections are current and compliant.
• Comply with ESA safety and security policies and procedures, including OSHA and ADA requirements.
• Maintain pools or spas where applicable, following ESA procedures and local ordinances.
• Handle or assist with emergencies at the property or sister sites when requested by management.
• Monitor and follow up with outside vendors when directed by management.
• Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
• Maintain overall hotel cleanliness and perform other duties assigned by management.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee assistance program (EAP)
• Employee perks program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED