Maintenance Team Leader, New Development

Cardinal Group Companies•Winston-Salem, NC

18h

About The Position

The New Development Maintenance Team Leader helps oversee construction and development and audits, protects, maintains, and enhances the value of the community while supporting residents’ living experience. The role ensures resident maintenance issues are resolved efficiently and expertly during development and through stabilization. The position works with construction and development teams, audits apartments before opening, assists with general maintenance and apartment turnovers, and helps maintain the property’s appearance and common areas. It also responds to emergencies, supports resident satisfaction, and follows company policies, procedures, and training requirements.

Requirements

Must have excellent customer service skills, strong attention to detail, and basic maintenance skills.
Working knowledge of pool service and maintenance is required.
Must be able to lift at least 75 pounds and work standing shifts of 8–12 hours.
Must be able to work weekends and be available for on-call emergencies.
Must be able to work indoors and outdoors in all weather conditions.
Must be able to access all interior and exterior parts of the property and amenities.
Regular local travel may be required to assist properties, attend training, and attend business meetings.

Nice To Haves

3–5 years of relevant industry experience.
Property management experience is a plus.
High school diploma or GED equivalent preferred.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

Work closely with the construction group during the community’s building phase.
Liaise with construction and the developer to share concerns, document and communicate progress, and provide delivery updates to management teams.
Physically audit each unit before opening, documenting and addressing issues that could affect warranties or legal and compliance matters.
Maintain the community’s curb appeal, grounds, and buildings.
Assist with basic repairs and general maintenance duties.
Demonstrate customer service and teamwork.
Keep the clubhouse, office, model, hallways, and other common areas safe, tidy, and sanitary.
Keep the property free of trash, debris, and animal waste.
Maintain grass and landscaping, including watering flowers.
Ensure apartments are presented well before new residents move in.
Advise the supervisor of apartment items requiring additional attention, such as damaged carpet, linoleum, windows, or doors.
Assist with apartment turnovers as directed.
Communicate maintenance or curb-appeal issues requiring further attention to the Community Manager.
Respond to emergencies according to policies and procedures.
Attend required in-service training and Cardinal U training.
Understand and comply with policies and procedures.
Support resident satisfaction by meeting or exceeding customer expectations.