Maintenance Supervisor - The Martin

Greystar•San Francisco, CA

22d•$32 - $34•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role is at a stabilized mid-rise community with 92 units and a listed weekday schedule of Monday through Friday, 8 a.m. to 5 p.m. The posting specifies 3–5 years of experience and an hourly rate of $32–$34. The supervisor completes resident-requested work orders and routine upkeep, diagnoses problems, and makes repairs in accordance with company procedures, safety standards, and applicable codes. The role also oversees apartment make-ready work, establishes appearance standards, inspects work by service team members and outside providers, maintains supplies, supports maintenance budgeting and expense control, and conducts safety meetings. Customer service is an important part of the position, including responding to resident concerns and completing assigned work efficiently and urgently. The position involves work indoors and outdoors in all weather conditions, physical activity including climbing ladders and working in confined areas, and may require local routine travel. The schedule may be flexible to accommodate on-call duties during evenings, weekends, and holidays. The role may qualify for performance-based bonuses and includes the benefits listed for full-time employees, subject to applicable terms and conditions.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
3–5 years of experience, as stated in the posting.
Provide personal hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to identify and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact for internal team members and external visitors, and answer questions about department policies.
Proficiency with internet, word processing, spreadsheet, and database management programs for maintaining records and preparing information for a manager.
Mathematical skills to perform basic arithmetic with numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule that includes on-call duties during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete resident-requested work orders and routine community upkeep by diagnosing defects and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, preparing punch lists, scheduling vendors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop standards for cleanliness and appearance across grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, the leasing office, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work to verify quality, materials, services, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures specified in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing rather than replacing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support community compliance.
Provide respectful customer service, answer questions, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.
Take on-call shifts during evenings, weekends, and holidays as required.
Travel locally as needed for business meetings, training, or other work-related responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs based on individual and company performance.