Maintenance Supervisor- Acclaim at South Congress

Avanath • Austin, TX

2d • $29 - $31

About The Position

The Maintenance Supervisor is accountable for delivering on commitments to residents and providing superior customer service, including quality move-ins, timely service, strong curb appeal, and personal attention to residents and their homes. Working alongside the Community Manager, the supervisor oversees assigned staff and vendors to maintain the property. The role calls for professionalism, positive engagement, and a collaborative approach to building strong relationships with residents, staff, vendor partners, regulatory agencies, and social services partners.

The supervisor coordinates and performs maintenance and repairs, manages preventative maintenance and inspections, supports safe and cost-conscious property operations, and maintains accurate records. Under the Community Manager’s direction, the supervisor leads, trains, and schedules maintenance staff, monitors work quality and progress, and helps ensure that the community meets company standards and applicable safety, regulatory, and property-management requirements. This is an essential-staff position and may require reporting during inclement weather, working on call and weekends, and traveling to sister communities for maintenance support.

Requirements

• At least 3 years of multifamily property maintenance experience.
• At least 1 year of supervisory experience.
• Expertise in plumbing, HVAC, appliance repair, electrical work, and carpentry.
• Valid driver’s license.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Nice To Haves

• HVAC certification.
• CPO certification.

Responsibilities

• Provide respectful, responsive customer service to residents and team members; address maintenance concerns, complaints, and questions.
• Assign and prioritize work orders efficiently and ensure consistent follow-up with residents.
• Complete work orders and routine maintenance by diagnosing defects and making repairs in accordance with policies, procedures, safety standards, and code requirements.
• Coordinate, schedule, and respond to resident and management maintenance requests.
• Ensure necessary repairs and replacements are completed in units and common areas.
• Control costs by repairing rather than replacing parts when practical and using materials, supplies, tools, and equipment correctly and economically.
• Inspect grounds, buildings, and community features daily to identify and address hazards and liability concerns.
• Manage maintenance-supply inventory and ordering within budget guidelines.
• Maintain a preventative maintenance program to extend the life of the community and reduce future repairs.
• Keep the maintenance shop organized and stocked, and promote safe work practices and hazard communications.
• Manage unit inspections and community key control.
• Maintain accurate records of service requests, safety standards, preventative maintenance, apartment make-ready status, and work in progress.
• Manage and participate in on-call community emergencies.
• Obtain vendor, supplier, and contractor bids or pricing and plan economical use of property resources.
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion.
• Set and communicate immediate and long-term performance goals for team members.
• Establish standards for cleanliness and appearance across grounds, amenities, buildings, units, and common areas.
• Supervise, train, and schedule maintenance staff under the direction of the Community Manager.
• Monitor staff work daily and provide assistance or instruction as needed.
• Provide input to the Community Manager on employee performance evaluations.
• Attend or conduct safety meetings, keep safety documentation current and accessible, and stay informed about OSHA and other safety requirements.
• Report equipment malfunctions, injuries, accidents, and other safety issues promptly and follow company safety and risk-management policies.
• Monitor compliance with regulatory requirements, company standards, operational processes, Fair Housing, the Americans with Disabilities Act, and other applicable laws.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Training and development opportunities, including online training platforms, classes, and one-on-one coaching.
• Opportunities for advancement and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed