Maintenance Supervisor - Lakeview at Germantown

Gallery Residential•Memphis, TN

3d•Onsite

About The Position

The Service Director oversees and performs technical and mechanical work to ensure that the property’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role leads and directs the maintenance process performed by the Service Team and works with the Community Director on budgets, supplies, tools, and property needs. The position includes completing resident service requests, preparing vacant apartments for leasing, maintaining property appearance and equipment, inspecting work by team members and contractors, and completing preventative maintenance and safety procedures. The Service Director also documents work, communicates with residents and coworkers, supports operational improvements, and participates in training and community or industry activities. This position is scheduled for 40 hours in a regular work week, with a flexible schedule that includes taking call during evenings, weekends, and holidays. Work is performed both indoors and outdoors throughout the property and may involve exposure to unpleasant or hazardous weather and environmental conditions. Routine travel may be required to assist other properties or attend work-related events.

Requirements

High school diploma or GED.
Two to three years of apartment maintenance experience or equivalent.
Work history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate, plus certifications required by state and local jurisdictions.
Current valid driver’s license.
Ability to lead, direct, and oversee the maintenance process performed by Service Team members.
Ability to read, write, and communicate effectively with team members, visitors, and others about department operating policies.
Basic math skills, including adding, subtracting, multiplying, and dividing whole numbers, decimals, and fractions.
Ability to apply logical thinking and common sense to define and correct problems and follow written, oral, or diagrammed instructions.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to meet predictable attendance and punctuality expectations and the physical demands of the position.
Ability to work a flexible schedule and take call during evenings, weekends, and holidays.
Ability to work inside and outside in all weather conditions, access all interior and exterior parts of the property and amenities, walk extended distances, and navigate stairs to multiple levels daily.
Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and up to 150 pounds with assistance.
Ability to use hands to finger, type, handle, or feel objects; talk and hear; stand, walk, reach, climb, stoop, and squat.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.
Ability to work in a stressful environment and work peacefully with coworkers and residents.

Nice To Haves

College or technical degree.
Property management system experience.

Responsibilities

Complete resident work orders and routine property maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, punch lists, vendor scheduling, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members, contractors, vendors, and other service providers; verify quality, scope, and specifications and develop corrective action plans when needed.
Maintain an adequate inventory of spare parts and maintenance materials and work with the Community Director to order supplies and tools within budget guidelines.
Assist the Community Director with budgets for repairs, maintenance, and capital expenses; support cost control by repairing parts where practical and using supplies, materials, tools, and equipment correctly.
Complete monthly preventative maintenance procedures and schedule and perform minor and routine maintenance on appropriate equipment.
Conduct safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support property compliance.
Provide respectful customer service to residents and coworkers, respond to questions and complaints, and assign work orders efficiently and urgently.
Conduct routine and periodic property inspections to identify safety, risk management, repair, and physical-needs concerns and communicate them to appropriate individuals.
Maintain tools in excellent condition and complete service-request documentation and other paperwork accurately and promptly.
Follow established policies and procedures, monitor compliance with applicable regulatory requirements and organizational standards, and report violations or infractions.
Identify opportunities to improve property efficiency, profitability, and productivity and keep abreast of industry developments through training, association meetings, events, and other information sources.
Work with on-site team members to prioritize solutions and advance journey metrics; understand issues and opportunities and pursue innovative solutions.
Engage with residents, prospective residents, associates, and stakeholders to understand needs and represent company culture and values.
Create and maintain sequenced project plans and help lead cross-functional teams through change programs and projects.
Participate in community and industry activities that support the Company, professional development, and business goals.
Maintain reliable and punctual attendance at the designated worksite and perform essential job functions without accompaniment.
Work a flexible schedule, including taking call during evenings, weekends, and holidays.
Travel as needed to assist properties, attend training classes or business meetings, or fulfill other job responsibilities.