Maintenance Supervisor at Cottonwood Apartments

Cottonwood Residential•Millcreek, UT

3d•Onsite

About The Position

The Maintenance Supervisor leads maintenance operations at a Cottonwood Residential community, ensuring the property is well-maintained, safe, and operating efficiently. The role oversees the maintenance team, vendor relationships, maintenance requests, make-ready processes, and preventative maintenance programs. It combines hands-on technical work with team leadership, operational oversight, and a focus on resident experience. The supervisor manages maintenance scheduling, work orders, inspections, inventory, vendors, expenses, purchasing processes, records, and safety compliance. They hire, onboard, train, coach, and manage maintenance team members, and coordinate with residents, office staff, and vendors to deliver quality service. The role requires availability for standard community hours, including evenings and weekends, and participation in an on-call rotation. Cottonwood Residential describes itself as a fully integrated multifamily real estate company focused on operational excellence and a growing national portfolio. It offers a competitive compensation and benefits package and opportunities for professional growth. The company is an equal opportunity employer and uses AI-assisted technology and authorized recruiting partners in parts of its hiring process; interviews may be recorded, transcribed, and summarized for evaluation.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
At least 2 years of experience in multifamily property maintenance.
At least 2 years of experience leading or supervising maintenance teams.
EPA Certification (Type II or Universal).
Proficiency in Microsoft Office.
Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems.
Experience with inventory management, vendor coordination, and budgeting.
Strong leadership, communication, and organizational skills.
Ability to multitask and perform effectively in a fast-paced environment.
Professional attitude and a strong customer service mindset.
Ability to read, write, and speak English to communicate with residents and vendors, process company paperwork, and interpret safety and operating manuals and procedures.
Ability to communicate effectively with residents, vendors, and team members.
Availability to work standard community hours, including evenings and weekends, and participate in an on-call rotation.

Nice To Haves

Certified Pool Operator (CPO) certification.
CAMT certification.
Experience with Entrata.

Responsibilities

Oversee maintenance operations, including maintenance requests, make-ready processes, and preventative maintenance programs.
Ensure the community’s condition, safety, and appearance meet Cottonwood standards.
Schedule, prioritize, and assign work orders and ensure their accurate and timely completion.
Perform and support maintenance work involving HVAC, plumbing, electrical, and general repairs.
Inspect the property regularly to identify maintenance needs and potential risks.
Source, schedule, and supervise vendors, ensuring quality work and adherence to scope and timelines.
Manage maintenance inventory, supply and equipment ordering, and delivery within budget.
Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance.
Maintain accurate records for materials, equipment, and vendor services.
Lead, train, and develop maintenance team members, including Maintenance Technicians at all levels.
Plan and direct daily work, set performance and quality expectations, and conduct hiring, onboarding, training, and performance management.
Coach team members, provide feedback and development opportunities, and foster accountability, safety, and teamwork.
Manage maintenance expenses in alignment with the property budget and support purchase orders, vendor contracts, and cost tracking.
Complete required reports, inspections, and documentation accurately and on time; maintain SDS logs and safety-material documentation.
Respond promptly and professionally to resident maintenance requests and resolve concerns with a customer-first approach.
Communicate with residents, office staff, vendors, and team members to support resident satisfaction and retention.
Enforce company safety policies and procedures, including OSHA standards; train team members on safety protocols and monitor compliance.
Maintain awareness of regulatory requirements, ensure adherence to applicable laws, and proactively identify and address safety hazards.
Work standard community hours, including evenings and weekends, and participate in an on-call rotation.