Maintenance Supervisor at Cottonwood Apartments

Cottonwood Residential•Millcreek, UT

About The Position

The Maintenance Supervisor leads maintenance operations at Cottonwood Apartments, ensuring the community is well-maintained, safe, and operating efficiently. The role oversees the maintenance team and vendor relationships, and ensures timely completion of maintenance requests and preventative maintenance programs. It combines hands-on technical work with team leadership, operational oversight, and a focus on delivering an exceptional resident experience. The supervisor oversees maintenance requests, make-ready processes, inspections, supplies, budgets, documentation, and safety compliance. They lead, train, and develop maintenance team members, coordinate vendors, and respond professionally to residents’ maintenance needs. The role requires availability during standard community hours, including evenings and weekends, as well as participation in an on-call rotation.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
At least 2 years of experience in multifamily property maintenance.
At least 2 years of experience leading or supervising maintenance teams.
EPA Certification (Type II or Universal).
Proficiency in Microsoft Office.
Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems.
Experience with inventory management, vendor coordination, and budgeting.
Strong leadership, communication, and organizational skills.
Ability to multitask and perform effectively in a fast-paced environment.
Professional attitude and strong customer service mindset.
Ability to read, write, and speak English to communicate with residents and vendors, process company paperwork, and interpret safety and operating manuals and procedures.
Availability to work standard community hours, including evenings and weekends, and participate in an on-call rotation.
Ability to meet the listed physical requirements, including regularly lifting or moving up to 75 pounds; occasionally more than 75 pounds; and rarely more than 150 pounds. Weights over 50 pounds should be lifted with assistance.

Nice To Haves

Certified Pool Operator (CPO) certification.
CAMT certification.
Experience with Entrata.

Responsibilities

Oversee maintenance requests, make-ready processes, preventative maintenance programs, and other community maintenance operations.
Ensure the community’s condition, safety, and appearance meet Cottonwood standards.
Schedule, prioritize, assign, and track work orders, ensuring work is completed accurately and closed promptly.
Perform and support HVAC, plumbing, electrical, and general repair work as needed.
Inspect the property regularly to identify maintenance needs and potential risks.
Source, schedule, and supervise vendors to ensure quality work and adherence to scope and timelines.
Manage maintenance inventory, ordering, and delivery of supplies and equipment within budget; maintain accurate records of materials, equipment, and vendor services.
Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance.
Lead, train, and develop maintenance team members, including Maintenance Technicians at all levels.
Plan, assign, and direct daily work; set expectations; and conduct hiring, onboarding, training, performance management, coaching, and feedback.
Promote accountability, safety, teamwork, and team development.
Manage maintenance expenses in alignment with the property budget; support purchase orders, vendor contracts, and cost tracking.
Complete required reports, inspections, and documentation accurately and on time, and maintain SDS logs and safety-material documentation.
Respond promptly and professionally to resident maintenance requests and resolve concerns with a customer-first approach.
Communicate with residents, office staff, vendors, and team members to support resident satisfaction and retention.
Enforce company safety policies and procedures, including OSHA standards; train team members on safety protocols and ensure compliance.
Monitor regulatory requirements, comply with applicable local, state, and federal laws, and proactively identify and address safety hazards.