Maintenance Supervisor - Niwa Apartments

Thrive Communities • Seattle, WA

3d • $36 - $37 • Onsite

About The Position

The Maintenance Supervisor leads the maintenance team at Niwa Apartments and performs maintenance work, including unit turns and work orders. The role partners with leasing staff and managers to coordinate property operations, oversees preventive maintenance and safety processes, maintains the grounds and property appearance, and manages vendors, supplies, and work within budget. The position also includes emergency on-call responsibilities and a focus on excellent resident service and a positive team culture.

This is a full-time, 100% in-person position. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m.; after-hours and weekend work may be required as needed. The supervisor must be available onsite during normal business hours and able to commute to locations where support is needed. Work takes place primarily indoors, but also outdoors in all weather conditions, and involves physical activity across property grounds and units.

Requirements

• At least 3 years of property management experience or equivalent experience demonstrating proficiency.
• At least 6 months of supervisory experience with demonstrated strong leadership skills.
• Proficiency in unit turns and appliance repair.
• Strong understanding of OSHA guidelines, accident prevention measures, and personal protective equipment.
• Basic computer skills and ability to enter data and notes in English into software programs.
• Ability to supply own tools.
• Ability to respond to after-hours emergencies as needed.
• Ability to lift, move, push, or pull up to 150 pounds occasionally and 25–75 pounds frequently.
• Ability to perform the described onsite physical activities, including walking the property and units, climbing stairs, and navigating uneven surfaces or construction zones.
• Ability to commute to locations where needed.
• Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
• Ability to work in a fast-paced, customer-service-oriented environment; meet competing deadlines; and remain professional and courteous under pressure.
• Strong communication, time-management, organization, prioritization, and problem-solving skills; ability to work independently and as part of a team, delegate, and follow direction and feedback.
• Ability to de-escalate conflict and communicate with cultural awareness and equity.
• Valid driver’s license and automobile insurance coverage; the posting notes a license may be required for operating a golf cart on the property.

Nice To Haves

• Prior experience with Yardi or another software system for unit turns and work-order tracking.
• Prior experience with warranty work.
• Understanding of the basic functions of a property budget and industry terminology.

Responsibilities

• Oversee and lead maintenance team members.
• Perform maintenance tasks, including unit turns and work orders.
• Coordinate with leasing staff and managers to support effective communication and organization.
• Conduct monthly safety meetings and manage OSHA/SDS safety and reporting requirements.
• Schedule and perform preventative maintenance.
• Ensure the grounds are maintained and the property has a professional appearance.
• Manage landscapers, pest-control providers, and other physical-asset vendors to ensure quality service.
• Maintain adequate supply inventory and make purchases in line with the budget.
• Manage work within budget or seek approval for work that exceeds budget.
• Participate in emergency on-call coverage.
• Provide excellent customer service and strive to exceed residents’ expectations.
• Contribute to a positive team culture and a happy resident base.
• Perform additional duties as requested by the direct manager, Community Manager, or a Regional team member.

Benefits

• 34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
• Employer-matched 401(k) retirement plan.
• Bonus potential.
• Renewal commission eligibility.
• $0-premium medical, dental, and vision insurance effective the first of the month following the start date.
• Fully covered long-term disability insurance.
• Fully covered life insurance policy with supplemental life insurance options.
• 24/7 Employee Assistance Program.
• Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
• Pet insurance discounts.
• Parking and transit commuter benefits.
• Annual professional development reimbursement.
• Training opportunities and career progression and growth plans.
• Company-wide parties and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed