MAINTENANCE-HOTEL HOSPITALITY
About The Position
The Maintenance Supervisor oversees hotel maintenance, energy usage, and many of the hotel’s safety and security programs. The role maintains public areas, guest rooms, support areas, machinery, equipment, and grounds, and works to prevent deferred maintenance from causing extra expenses or loss of business. The supervisor implements and monitors documented preventive-maintenance programs for major equipment and machinery and for guest rooms. The position also supports guest comfort and hotel operations by responding to maintenance requests, coordinating guestroom access and work timing with housekeeping and the front office, and promptly addressing maintenance deficiencies and safety, security, or health risks. The supervisor uses tools, chemicals, supplies, and materials safely and efficiently; follows company policies, purchasing controls, and applicable workplace safety regulations; and represents the hotel professionally to guests, clients, and the community. The role includes daily facility tours, work and project checklists, repair and cleaning of mechanical equipment and hotel furnishings, delivery of requested items to guestrooms, maintenance recordkeeping, and completion of special projects. Other assignments and duties may be directed by management. Performance is evaluated annually based on contributions of measurable value to hotel metrics and goals.
Requirements
- Experience in electrical work, plumbing, painting, drywall work, carpentry, outside maintenance, snow blowing, and shoveling.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to push and pull up to 150 pounds.
- Frequent standing and moving.
- Frequent bending, stooping, and kneeling.
- Willingness to work weekends and/or holidays.
Responsibilities
- Supervise hotel maintenance to prevent deferred maintenance from causing additional expenses or loss of business.
- Review and understand circulated management reports.
- Follow company purchasing procedures and controls and protect company financial assets.
- Use tools, chemicals, supplies, and related materials safely, according to instructions, and efficiently.
- Promptly report and correct maintenance deficiencies that could affect guest comfort or operating expenses.
- Promptly report and correct risks to guest, visitor, and employee safety, security, and health, and notify the General Manager.
- Coordinate guestroom access and maintenance timing with housekeeping and front office departments.
- Maintain knowledge of hotel features, amenities, and services; adhere to company policies and procedures; and participate in job-oriented continuing education.
- Implement and monitor documented ongoing preventive-maintenance programs for major hotel equipment and machinery and for guestrooms.
- Represent the hotel professionally to guests, clients, prospective clients, agents, and the community.
- Adhere to workplace safety and health laws and regulations, educate employees about them, and promote compliance.
- Complete and post daily work checklists and special-project checklists.
- Conduct daily tours of hotel facilities to find and correct maintenance deficiencies, guest-experience issues, and conditions that threaten safety, security, or health, including trash in public areas.
- Report and investigate losses of company assets.
- Handle special guest situations and problems tactfully and professionally; report guest comments to the General Manager and front desk staff.
- Respond to written and verbal work orders from the front desk, housekeeping staff, and management.
- Deliver requested items to guestrooms, including bedding, pillows, cribs, rollaway beds, towels, light bulbs, and supplies, when requested by a supervisor or front desk staff.
- Report maintenance-assignment status to the front desk, housekeeping, and management.
- Repair and clean mechanical equipment and perform preventive maintenance on it.
- Complete special projects, including painting, refinishing, plumbing, flooring, wall treatments, landscaping, demolition, construction, electrical, carpentry, and refrigeration work.
- Repair and clean furniture, fixtures, and equipment in guestrooms, public areas, storerooms, offices, workshops, support areas, garages, and outdoor areas.
- Secure guestrooms, storerooms, mechanical rooms, work areas, hotel equipment, and supplies.
- Maintain comprehensive records on guestroom and preventive maintenance.
- Complete other assignments and duties as directed by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
