BREAKFAST ATTENDANT-HOTEL HOSPITALITY
About The Position
The Breakfast Attendant prepares and sets up the breakfast buffet in accordance with hotel and brand standards, replenishes and stocks breakfast items, and maintains the cleanliness, safety, and appearance of the breakfast and lobby areas before, during, and after breakfast service. The role provides prompt, courteous guest service, gathers feedback about the guest experience, and communicates feedback to the General Manager. The attendant monitors breakfast supplies and inventory, follows purchasing and storage procedures, adjusts breakfast output based on hotel occupancy, and follows updated brand policies and procedures. The role may also assist in other areas and perform other tasks as requested by the Manager on Duty. Annual performance evaluations are based on contributions of measurable value to hotel metrics and goals.
Requirements
- Customer service experience in any food service establishment.
- Ability to speak English.
- Willingness to work weekends and holidays.
- Ability to stand for long periods and walk, bend, stretch, and twist.
- Ability to reach steadily with the body, arms, and legs.
- Ability to lift and/or move up to 10 pounds and occasionally up to 25 pounds.
Nice To Haves
- Food Handler License preferred.
- Effective communication skills.
- Customer service skills.
- Well-groomed and professional appearance.
- Self-motivated.
- Good team player.
- Good listener.
- Detail-oriented.
Responsibilities
- Prepare and set up the breakfast buffet in accordance with hotel and brand standards.
- Prepare, replenish, stock, and clean up breakfast items in a timely manner.
- Maintain the cleanliness, safety, stocking, and presentation of the breakfast and lobby areas during breakfast hours; dispose of trash, sweep and mop as needed, and wipe surfaces.
- Follow hotel operational policies, breakfast guidelines, brand standards, and Quality Assurance standards.
- Provide prompt, courteous, and friendly guest service.
- Engage guests to solicit feedback and communicate feedback to the General Manager or supervisor.
- Maintain adequate inventory levels of breakfast supplies and verify supplies and inventory received.
- Follow hotel purchasing and storage procedures.
- Know the hotel's daily occupancy level and adjust breakfast output accordingly.
- Implement updates to breakfast department brand standards, policies, and procedures.
- Assist in other areas and perform other tasks as requested by the Manager on Duty.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
