Hotel Breakfast Attendant

Residence Inn West Springfield•West Springfield, MA

6d•$16 - $18•Onsite

About The Position

The Breakfast Attendant provides exceptional guest service in an efficient and courteous manner in the hotel's complimentary breakfast area. The role supports food and beverage service, maintains clean and well-stocked guest and work areas, responds to guest requests, and performs opening, closing, cashiering, and other assigned duties. The attendant is expected to understand hotel services and local attractions and to produce requested beverages, including specialty coffee and tea drinks and, where required, specialty cocktails.

Requirements

Ability to perform job functions with attention to detail, speed, and accuracy.
High school diploma or equivalent and/or experience in a hotel or related field preferred.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Meet the legal age to serve alcoholic beverages and satisfactorily complete a responsible-serving course such as TIPs, if required by the property.
Obtain and provide a Food Handlers card if required by the city, county, or state.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Ability to communicate professionally on the phone and with guests and team members.
Positive attitude and desire to serve others.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with customers and staff using patience, tact, and diplomacy.
Willingness to learn new tasks and information, support other team members, and respond positively and optimistically to guests and coworkers.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

Approach guest and employee interactions in an attentive, friendly, courteous, and service-oriented manner.
Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
Greet and seat guests promptly at appropriate tables.
Ensure menus are clean and presentable.
Clear, clean, and reset tables and hotel spaces as requested by clients or management.
Keep service areas stocked, organized, clean, and neat, and complete shift side work.
Accommodate guest requests and offer appropriate alternatives when necessary.
Communicate with departments regarding in-house VIPs.
Support food and beverage service as needed, including washing dishes, restocking equipment and tableware, cleaning floors and work surfaces, and disposing of trash.
Know the standards for receiving room-service orders and be familiar with menus and current specials in applicable departments.
Perform cashiering functions, close checks, and complete end-of-shift paperwork.
Perform opening and closing procedures and assigned station-rotation side work.
Answer questions about the hotel, brand standards, guest expectations, hotel characteristics, local attractions, and activities.
Produce high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and other requested beverages as required by the hotel.
Perform other duties and attend meetings as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law