Maintenance Specialist IV

Ryder•Pensacola, FL

11d•Onsite

About The Position

Torque by Ryder is hiring a permanent, full-time experienced mobile diesel technician to maintain and repair Ryder’s heavy-duty truck fleet in Pensacola, Florida. The position pays $33.00 per hour based on experience, with a $2,000 quarterly retention bonus during the first year. The schedule is a flexible 40-hour work week, with weekend premiums. Mobile technicians receive a service vehicle, fuel card, and company cell phone. Additional training is available to support career development. The Maintenance Specialist IV independently diagnoses and repairs vehicles, including complex mechanical and electronic problems, performs preventive maintenance, and supports roadside breakdowns through remote triage. The role includes customer interaction and account management, guidance for other technicians, facility maintenance, and accurate use of maintenance documentation and systems. Work must follow safety, DOT, environmental, and other applicable compliance requirements.

Requirements

High school diploma or equivalent preferred.
Vocational or technical certification, postsecondary degree, or technical certifications preferred.
Basic tools required, including the minimum tools specified in Ryder Maintenance policy 2.02.
Demonstrated aptitude and applied experience in mechanical repair of automotive gas or diesel engines, including routine preventive maintenance, oil changes, brake and tire work, diagnostics and repairs involving air conditioning and electrical systems, and advanced repairs such as major engine, diesel after-treatment, or automotive fuel-injection repairs.
Four or more years of relevant work experience preferred.
Four or more years of experience in mechanical repairs and diagnostics on heavy-duty and medium-duty equipment.
Noncommercial Class E driver's license preferred; valid Class A commercial driver's license preferred; other state driver's license as required.
Ability to take home and secure an assigned mobile service truck and its contents, where applicable.
Ability to drive Ryder vehicles.
Ability to understand and follow company policies, complete repair orders in company systems, build professional relationships across organizational levels, work independently and as part of a team, and prioritize workload.
Hands-on mechanic, customer service, and account management skills; demonstrated customer service ability; strong verbal and written communication skills.
Flexibility, self-direction, self-sufficiency, multitasking ability, organization, time management, attention to detail, follow-up practices, and an entrepreneurial spirit.
Complete Preventive Maintenance (PM230 and PM298) within 90 days.
Complete Brakes-Air (BA220 and BA298) within 90 days and meet FMCS 396.25 brake mechanics/inspectors requirements.
Complete Hydraulic Brake (BH220 and BH298) within 90 days where appropriate.
Complete Tire and Wheel TW220 within 90 days.
Complete CF609 and become A/C trained and qualified (AC220 and AC298) within 180 days.
Complete HD electrical DR208 within 90 days.
Complete Svc Island Support SBTIII training (SBT220) and SBT Phase 2 within 180 days.
Complete two OEM online diagnostic tool software courses as required by the location's predominant fleet OEM.
Pass a Ryder drug test, DOT physical, Ryder road test, and Ryder background and motor vehicle check, including drug and alcohol verification from previous employers for the last three years.
Additional screening may be required, including employment or education verification, motor vehicle records checks, road testing, or customer badging or background requirements.

Nice To Haves

High school diploma or equivalent.
Vocational or technical certification, postsecondary degree, or technical certifications.
Four or more years of relevant work experience.
Noncommercial Class E driver's license.
Valid Class A commercial driver's license.

Responsibilities

Make decisions about vehicle diagnostics and repair.
Perform standard and preventive vehicle maintenance and complex repairs with minimal support.
Access and use internal and external maintenance documents, and diagnose and repair complex mechanical and electronic problems using diagnostic computers or software when applicable.
Perform remote triage with RCRC and customers to determine solutions for roadside breakdowns.
Perform facility maintenance duties.
Interact with customers and drivers to determine the nature of complaints and assigned work.
Instruct and advise other technicians on maintenance repair procedures and diagnostics.
Manage relationships with non-contractual customers, independently facilitate preventive maintenance and repair issue resolution, discuss repair estimates, and coordinate work schedules as needed.
Road-test vehicles to identify complaint causes, verify repair quality, and support customer satisfaction.
Perform preventive maintenance and repairs across vehicle systems, including air conditioning and heating, air and hydraulic brakes, cargo handling and liftgates, electrical charging and cranking systems, clutches, cooling systems, lighting and accessories, drive axles, drivelines, engines, fuel systems, steering, suspension, tires and wheels, and vehicle coupling systems.
Use the Shop Management System and available electronic documentation, and perform work in accordance with federal, state, local, and corporate requirements, including safety and DOT guidelines.
Maintain service, safety, and environmental records required by corporate and government requirements.
Meet company maintenance measurements related to inspections and the performance of preventive maintenance, brake, tire, wheel, and other customer-safety-related work.
Perform other duties as assigned.