Automotive Maintenance Specialist IV

Ryder•Augusta, GA

10d•Onsite

About The Position

The Automotive Maintenance Specialist IV (AMS IV) interacts directly with customers to provide a positive and effective customer experience. The role supports non-contractual Torque by Ryder customers, develops business opportunities, and promotes Torque products and services. The specialist diagnoses, repairs, and overhauls or rebuilds a range of equipment, including gasoline-powered equipment, independently and in line with quality, time, customer, cost, and reliability expectations. This is a permanent, full-time mobile technician position supporting a truck fleet in Augusta, Georgia. The schedule is a flexible 40-hour work week, Tuesday through Saturday, with weekend premiums. The technician may operate a mobile maintenance vehicle and travel to customer yards within the assigned region. Ryder provides a work-site service vehicle, fuel card, company cell phone, training, and equipment.

Requirements

High school diploma or equivalent preferred.
Vocational or professional diploma preferred.
At least 4 years of combined classroom training and work experience.
Non-commercial Class E driver's license.
State driver's license as required.
Must pass a Ryder drug test, DOT physical, Ryder road test, and Ryder background and motor vehicle check, including drug and alcohol verification from previous employers for the last 3 years.
Ability to understand and follow company policies.
Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as part of a team.
Customer service skills.
Strong verbal and written communication skills.
Ability to multitask; strong organization and time-management skills.
Flexibility to work in a fast-paced, dynamic environment.
Complete Preventive Maintenance (PM230 and PM298) within 90 days.
Complete Air Brakes (BA220 and BA298) within 90 days.
Meet brake mechanics/inspectors requirements under FMCS 396.25.
Complete Hydraulic Brake (BH220 and BH298), where appropriate, within 90 days.
Complete Tire & Wheel (TW220) within 90 days.
Complete CF609 and A/C training and qualification (AC220 and AC298) within 180 days.
Complete Battery Charge and Check, Warranty HD electrical, and DR208 within 90 days.
Complete Svc Island Support SBTIII training (SBT220) and SBT Phase 2 within 180 days.
Complete a minimum of two OEM online engine courses.

Nice To Haves

Valid Commercial Driver License (CDL) Class A preferred.

Responsibilities

Perform complex diagnosis, repairs, inspections, and preventive maintenance for non-contractual customers.
Perform routine vehicle maintenance, including tune-ups, oil and tire changes, fuel filter changes, fluid checks, alignments, basic suspension replacement, and light and mirror replacements.
Diagnose, repair, or replace engines and components, including alternators, starters, radiators, injectors, transmissions, and other fuel components.
Perform hydraulic brake inspections, repairs, and replacements.
Operate a mobile maintenance vehicle and travel to customer yards within the assigned region, as needed.
Develop customer relationships and represent Torque/Ryder; understand Torque products and services.
Use Salesforce and available electronic documentation tools.
Document work orders, customer repair authorizations, and repair notes in Salesforce.
Perform environmental duties, including site inspections, site clean-ups and disposal, and handling vehicle chemicals, with some guidance and direction.
Follow applicable federal, regional, and corporate compliance guidelines.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage after 30 days.
PTO accrual starting on Day 1, with up to 80 hours accrued in the first year.
Yearly merit pay increases.
401(k) company match.
PPE, uniforms, and boot allowance.
Paid training.
Top Tech Competition awards of $250–$50,000 per year.
Extra paid day off for U.S. military veterans.
15% company stock discount.
Up to $5,000 in technician tuition repayment.
12 weeks of paid maternity leave, subject to eligibility criteria including work tenure.
Employee discounts on tools, vehicles, travel, technology, and more.
$2,000 retention bonus paid quarterly within the first year.
Hourly pay of $33.00 based on experience.
Weekend premiums.
Fuel card and company cell phone.
Company-provided service vehicle for mobile technicians.