Automotive Maintenance Specialist IV

Ryder•Augusta, GA

11d•Onsite

About The Position

Torque by Ryder is hiring a permanent, full-time senior-level mobile automotive technician to support its light-duty truck fleet in Augusta, Georgia. The Automotive Maintenance Specialist IV interacts directly with customers to provide a positive and effective customer experience, develop business opportunities, upsell Torque products and services, and support non-contractual Torque by Ryder customers. The role performs diagnosis, repairs, inspections, preventive maintenance, and overhauls or rebuilds on various equipment, including gasoline equipment, meeting quality, time, customer, cost, and reliability expectations without supervision. The position is paid hourly at $33.00 based on experience, with weekly pay and a $2,000 retention bonus paid quarterly during the first year. The schedule is a flexible 40-hour work week, Tuesday through Saturday; weekend premiums apply. Mobile technicians may operate a company-provided service vehicle and are provided a fuel card and company cell phone. Additional training is available to support advancement. Benefits listed include medical, dental, and vision coverage after 30 days; PTO accrual beginning on the first day; yearly merit pay increases; a 401(k) company match; PPE, uniforms, and a boot allowance; paid training; safety-first working conditions and state-of-the-art equipment; an annual Top Tech Competition with awards of $250–$50,000; an extra paid day off for U.S. military veterans; a 15% company stock discount; up to $5,000 in technician tuition repayment; 12 weeks of paid maternity leave subject to eligibility criteria; and employee discounts on tools, vehicles, travel, technology, and more.

Requirements

High school diploma or equivalent preferred.
Vocational or professional diploma preferred.
At least 4 years of combined classroom training and work experience.
Non-commercial driver license, Class E.
State driver's license as required.
Ability to understand and adhere to company policies.
Ability to create and maintain professional relationships with peers, work groups, customers, and supervisors.
Ability to work independently and as part of a team.
Demonstrated customer service skills.
Strong verbal and written communication skills.
Ability to multitask; strong organization and time-management skills.
Complete Preventive Maintenance (PM230 and PM298) within 90 days.
Complete Brakes-Air (BA220 and BA298) within 90 days.
Meet brake mechanic/inspector requirements under FMCS 396.25.
Complete Hydraulic Brake (BH220 and BH298), where appropriate, within 90 days.
Complete Tire & Wheel (TW220) within 90 days.
Complete CF609 and become A/C trained and qualified (AC220 and AC298) within 180 days.
Battery charge and check, and warranty capability.
Complete HD electrical (DR208) within 90 days.
Complete Svc Island Support SBTIII training (SBT220) and SBT Phase 2 within 180 days.
Complete at least two OEM online engine courses.
Flexibility to work in a fast-paced, dynamic environment.
Pass a Ryder drug test, DOT physical, and Ryder road test.
Pass a Ryder background and motor vehicle check, including drug and alcohol verification from previous employers for the last three years.

Nice To Haves

Valid Commercial Driver License (CDL), Class A, preferred.

Responsibilities

Perform complex diagnosis, repairs, inspections, and preventive maintenance for non-contractual customers.
Perform routine vehicle maintenance, including tune-ups, oil and tire changes, fuel filter changes, fluid checks, alignments, basic suspension replacement, and light and mirror replacements.
Diagnose, repair, or replace engines and related components, including alternators, starters, radiators, injectors, transmissions, and other fuel components.
Perform hydraulic brake inspections, repairs, and replacements.
Operate a mobile maintenance vehicle and travel to customer yards within the assigned region as needed.
Develop business opportunities, upsell Torque products and services, and support non-contractual customers.
Maintain general knowledge and understanding of Torque products and services.
Represent Torque/Ryder and establish relationships with customers.
Use Salesforce and electronic documentation tools; document work orders, customer repair authorizations, and repair notes appropriately.
Perform environmental duties, including site inspections, site cleanups and disposals, and handling vehicle chemicals, with some guidance and direction.
Work in accordance with federal, regional, and corporate compliance guidelines.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage after 30 days
PTO accrual starting on Day 1, up to 80 hours accrued in the first year
Yearly merit pay increases
401(k) company match
PPE, uniforms, and boot allowance
Paid training
Safety-first workplace and state-of-the-art equipment
Top Tech Competition awards of $250–$50,000 per year
Extra paid day off for U.S. military veterans
15% company stock discount
Up to $5,000 in technician tuition repayment
12 weeks of paid maternity leave, subject to eligibility criteria including work tenure
Employee discounts on tools, vehicles, travel, technology, and more
$2,000 retention bonus paid quarterly within the first year
Fuel card and company cell phone
Company-provided mobile service vehicle