Maintenance Specialist IV

Ryder•Pensacola, FL

10d•Onsite

About The Position

Torque by Ryder is hiring a permanent, full-time experienced Mobile Diesel Technician to support its truck fleet in Pensacola, Florida. The role involves maintaining and repairing heavy-duty and medium-duty vehicles, diagnosing complex mechanical and electronic issues, supporting roadside breakdowns, and working with customers and drivers. The position provides a mobile service vehicle, fuel card, company cell phone, paid training, and opportunities for additional training and advancement. Compensation is $33.00 per hour based on experience, with a $2,000 retention bonus paid quarterly during the first year. The schedule is a flexible 40-hour work week, with weekend premiums applying. The technician makes independent decisions about vehicle diagnostics and repairs, performs preventive maintenance and complex repairs, uses diagnostic computers and maintenance documentation, and may advise other technicians. Duties also include coordinating schedules with customers, managing repair estimates and issue resolution for non-contract customers, road-testing vehicles, performing facility maintenance, and maintaining required safety, environmental, and compliance records. Work must follow federal, state, local, DOT, safety, and company requirements. Ryder offers paid time off; medical, dental, and vision insurance effective 30 days after hire; life and disability insurance options; a 401(k) plan with matching contributions; Ryder stock purchase discounts; employee discounts; tuition reimbursement; PPE and uniforms at no cost; paid job training and development; and employee and customer referral bonuses.

Requirements

High school diploma or equivalent preferred.
Vocational or technical certification.
Post-secondary degree or technical certifications preferred.
Basic tools required; must have the minimum tools required by Ryder Maintenance Policy 2.02.
Demonstrated aptitude and applied experience in mechanical repair of automotive gas or diesel engines, including preventive maintenance, oil changes, brake and tire work, diagnostics, air conditioning, electrical systems, and advanced repairs such as major engine, diesel after-treatment, or automotive fuel-injection repairs.
Four or more years of relevant work experience preferred.
Four or more years of experience with mechanical repairs and diagnostics on heavy-duty and medium-duty equipment.
Non-commercial Class E driver license preferred.
Valid Class A Commercial Driver License preferred.
Other state driver's license as required.
Able to take home an assigned mobile service truck, as applicable, and secure the vehicle and its contents.
Must be able to drive Ryder vehicles.
Ability to understand and adhere to company policies.
Ability to complete repair orders using company-established systems.
Ability to build and maintain professional relationships with peers, work groups, customers, supervisors, and all organizational levels.
Ability to work independently and as part of a team, prioritize workload, and manage multiple tasks.
Hands-on mechanic, customer service, and account management skills.
Customer service skills.
Strong verbal and written communication skills.
Flexibility and self-motivation to excel in a fast-paced environment.
Self-starter with a self-sufficient approach.
Highly organized, detail-oriented, and capable of effective time management and follow-up.
Entrepreneurial spirit.
Complete Preventive Maintenance (PM230 and PM298) training within 90 days.
Complete Air Brake (BA220 and BA298) training within 90 days and meet brake mechanics/inspectors FMCS 396.25 requirements.
Complete Hydraulic Brake (BH220 and BH298) training within 90 days where appropriate.
Complete Tire & Wheel (TW220) training within 90 days.
Complete CF609 and A/C training and qualification (AC220 and AC298) within 180 days.
Complete HD Electrical (DR208) training within 90 days.
Complete Svc Island Support SBTIII training (SBT220) and SBT Phase 2 within 180 days.
Complete two OEM online diagnostic-tool software courses as required by the location's predominant fleet mix.
Pass a Ryder drug test, DOT physical, Ryder road test, and Ryder background and motor vehicle check, including drug and alcohol verification from previous employers for the last three years.
Additional screening may include employment and education verification, motor vehicle records check, a road test, and customer badging or background requirements.

Nice To Haves

High school diploma or equivalent.
Post-secondary degree or technical certifications.
Four or more years of relevant work experience.
Non-commercial Class E driver license.
Valid Class A Commercial Driver License.

Responsibilities

Make decisions regarding vehicle diagnostics and repairs.
Perform standard vehicle maintenance, preventive maintenance, and complex repairs with minimal or no support.
Access and use internal and external maintenance documents and diagnostic computers or software when applicable.
Diagnose and repair complex mechanical and electronic problems with minimal or no support.
Perform remote triage with RCRC and customers to determine solutions for roadside breakdowns.
Perform facility maintenance duties.
Work with customers and drivers to determine the nature of complaints.
Instruct and advise other technicians on repair procedures and diagnostics.
Independently support non-contract customers with preventive maintenance, repair issue resolution, repair estimates, and account management.
Coordinate work schedules as required by customers.
Road-test vehicles to identify complaint causes, verify repair quality, and support customer satisfaction.
Perform preventive maintenance and repairs across vehicle systems, including air conditioning and heating, brakes, electrical and charging systems, clutches, cooling and cranking systems, lighting, drive axles, drivelines, engines, fuel systems, steering, suspension, tires and wheels, and vehicle coupling systems.
Use shop management system functions and electronic documentation.
Perform work in accordance with federal, state, local, corporate, safety, and DOT compliance guidelines.
Maintain service, safety, and environmental records required by company and government requirements.
Meet company maintenance measurements for inspections and the performance of preventive maintenance, brake, tire, wheel, and other safety-related work.
Perform other duties as assigned.