Maintenance Operations Coordinator

Rise Collective

2d • Remote

About The Position

Home Team Luxury Rentals is seeking a Maintenance Operations Coordinator to support daily operations across part of its short-term rental portfolio. The role focuses on coordinating vendors and maintenance tasks and requests, helping ensure each request receives timely and accurate attention. The coordinator supports vendors as they complete work orders across the property portfolio, providing clear information and responsive communication while collaborating with internal teams to resolve vendor issues.

This is a remote, full-time role scheduled for 40 hours per week, with an 8-hour workday and breaks. The schedule is 9 a.m.–5 p.m. Eastern Time. The position is structured as a 1099 contractor role and pays a base rate of $5–$6 per hour, tracked by hours worked. The company describes opportunities to grow into Team Lead roles, which it almost exclusively fills from within; Team Lead compensation is stated to average $7–$8 per hour.

Requirements

• Strong experience coordinating with vendors in relation to property management.
• Strong English communication skills.
• Confidence and the ability to manage many moving pieces.
• Ability to stay calm when many things are happening.

Nice To Haves

• Previous experience with Airbnb, VRBO, or another property management company.
• Previous experience with vacation rentals.

Responsibilities

• Respond to vendor messages and requests before, during, and after work orders and maintenance requests are completed.
• Provide vendors and the internal operations team with clear updates, information requests, and questions through Breezeway task management and Slack.
• Address vendor questions and concerns promptly and professionally.
• Assist with documentation and information requests for maintenance work orders.
• Monitor time-sensitive vendor issues and escalate them when appropriate.
• Coordinate internally via Slack to support resolution of vendor and work-order issues.
• Log vendor communications, issues, and outcomes in Guesty, Breezeway, and Notion.
• Assist with reviewing vendor feedback and basic complaint resolution.
• Perform other duties as assigned.

Benefits

• Opportunity for growth into Team Lead roles; the company almost exclusively hires internally for Team Lead positions.
• Potential compensation growth as employees progress to Team Lead roles, which are billed at an average of $7–$8 per hour.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed