Maintenance Dispatcher

Crete Carrier Corporation•Lincoln, NE

27d

About The Position

The Maintenance Dispatcher communicates with the necessary parties to resolve equipment breakdown issues while ensuring driver safety. The role assists drivers with technical questions, triages breakdowns to avoid unnecessary repairs and downtime, coordinates repair approvals and vendor authorizations, and communicates updates to support on-time delivery. It also coordinates lodging reservations and performs other assigned duties.

Requirements

Excellent verbal and written communication skills.
Excellent critical-thinking and problem-solving skills.
Ability to work in complex, unstructured situations requiring independent judgment.
Proficiency with Microsoft Office Suite or related software.
Ability to use multiple computer systems and screens.
High school diploma or GED, or six to twelve months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Assist drivers by phone and other communication devices with technical questions about equipment breakdowns or damage; triage issues to avoid costly and unnecessary repairs and downtime.
Investigate historical repair records to identify trends.
Determine appropriate steps to ensure the driver and equipment are safely removed from the road, if necessary.
Examine maintenance facility locations to determine the best solution for a breakdown event.
Communicate breakdown information with other departments to support on-time delivery.
Obtain estimates, provide appropriate repair approvals, and update repair statuses.
Issue repair authorizations to vendors as needed.
Coordinate lodging reservations.
Receive and carry out instructions.
Manage regular and predictable attendance.
Perform other duties as assigned.