Maintenance Dispatch Coordinator

Chenega Corporation•Lorton, VA

12d

About The Position

The Maintenance Dispatch Coordinator receives, records, and distributes customer work orders to service crews. The role supports repairs and servicing of government mobile and stationary equipment. It involves collecting customer and service details, preparing work orders with detailed notes, scheduling service calls, dispatching crews, and recording information in the government program Maximo. The coordinator follows up with customers to confirm satisfactory service and maintains records of service calls and work orders. The position requires shifts that include nights, weekends, and holidays.

Requirements

High school diploma or GED equivalent.
At least 2 years of experience in a general help desk or customer service role; maintenance-environment experience is preferred.
Valid driver's license.
Must be a U.S. citizen.
Must pass a CBP Background Investigation.
Strong organizational skills.
Ability to prioritize and multitask.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to work shifts that include nights, weekends, and holidays.
Strong oral and written communication skills.

Nice To Haves

Associate degree.
Experience with HTEE.

Responsibilities

Receive, record, and distribute work orders based on customer service requests.
Support repairs and servicing of government mobile and stationary equipment.
Record customer and service information, including name, address, item to be repaired, and service to be rendered.
Prepare work orders and detailed notes.
Distribute work orders to service crews.
Schedule service calls and dispatch service crews, recording information in Maximo.
Contact customers by phone or in writing to ensure satisfactory service performance.
Maintain records of service calls and work orders.
Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
Perform other duties as assigned.