Maintenance Dispatch Coordinator

Chenega Corp • Lorton, VA

3d

About The Position

The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews in response to customer service requests. The role involves coordinating repairs and services on government mobile and stationary equipment, preparing work orders and detailed notes, scheduling service calls, and dispatching crews. Information is recorded in the government program Maximo. The coordinator follows up with customers to confirm satisfactory service, maintains records of calls and work orders, and relays messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment. The position is based in Lorton, Virginia, permits teleworking, and requires shifts that include nights, weekends, and holidays.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of experience in a general help desk or customer service role, preferably in a maintenance environment.
• Valid driver's license.
• Must be a U.S. citizen.
• Must pass a CBP Background Investigation.
• Strong organizational skills.
• Ability to prioritize and multitask.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to work shifts that include nights, weekends, and holidays.
• Strong oral and written communication skills.

Nice To Haves

• Associate degree preferred.
• Experience with HTEE preferred.

Responsibilities

• Receive, record, and distribute work orders to service crews in response to customer requests.
• Coordinate repair and service work on government mobile and stationary equipment.
• Record customer and service information, including names, addresses, items to be repaired, and services to be performed.
• Prepare work orders and detailed notes, and enter information in Maximo.
• Schedule service calls and dispatch service crews.
• Contact customers by phone or in writing to confirm satisfactory service performance.
• Maintain records of service calls and work orders.
• Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED