Maintenance Dispatch Coordinator
About The Position
The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews in response to customer requests for service. The role supports repairs and service on government mobile and stationary equipment. The coordinator gathers customer and service details, prepares work orders and notes, schedules service calls, dispatches crews, and records information in the government program Maximo. The position also involves following up with customers, maintaining records of service calls and work orders, and relaying messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment. The role requires shifts that include nights, weekends, and holidays. Teleworking is permitted.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of experience in a general help desk or customer service role, preferably in a maintenance environment.
- Valid driver's license.
- U.S. citizenship.
- Must pass a CBP Background Investigation.
- Strong organizational skills.
- Ability to prioritize and multitask.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Ability to work shifts that include nights, weekends, and holidays.
- Strong oral and written communication skills.
Nice To Haves
- Associate degree.
- Experience with HTEE.
Responsibilities
- Receive, record, and distribute work orders to service crews in response to customer requests.
- Support repairs and services on government mobile and stationary equipment.
- Record customer and service details, including name, address, article to be repaired, and service to be rendered.
- Prepare work orders and detailed notes.
- Schedule service calls and dispatch service crews, recording information in Maximo.
- Contact customers by phone or in writing to ensure satisfactory service performance.
- Maintain records of service calls and work orders.
- Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
- Perform other duties as assigned.
Benefits
- Well-being programs.
- Professional development and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
