Maintenance Director

Clearwater at the Heights•Houston, TX

8d•Onsite

About The Position

The Maintenance Director ensures the proper operation of the community’s physical plant and that grounds, equipment, and living spaces are functional, inviting, clean, comfortable, and safe for residents, associates, and guests. The role supervises the day-to-day activities of the Environmental Services Department, including Maintenance Assistants, and manages department programs, staffing, operations, budgets, and regulatory compliance. The position involves resolving maintenance issues using independent judgment, responding to residents and families, and working with the Executive Director and other managers on community issues.

Requirements

Minimum five to seven years of maintenance experience in senior living, property management, hospitality, or a related industry, including maintenance, handling, upkeep, and repair of electrical, plumbing, HVAC, and structural matters.
Minimum two to three years of supervisory experience, including training and supervising staff and developing and managing a budget.
Ability to tactfully and professionally interact with personnel, residents, family members, visitors, and the public.
Demonstrated mechanical and troubleshooting ability to repair washers and dryers, heating and refrigeration units, ice machines, minor plumbing and electrical issues, and to perform painting and carpentry.
Excellent communication and listening skills, including the ability to speak orally in front of small groups.
Ability to make independent decisions when warranted and remain calm during emergencies.
Reasoning skills to understand issues and process information for giving and receiving feedback and instructions.
Proficiency using a PC and familiarity with Microsoft Office programs such as Word, Excel, and Outlook/Email, as well as scanners, copiers, and fax machines.
Understanding of and compliance with regulations regarding residents’ rights.
Ability to perform the physical requirements of the job, including bending, kneeling, stooping, reaching, pushing, pulling, and repetitive motions.
Ability to sit and work at a computer for long periods and move intermittently throughout the workday.
Ability to lift and carry up to 40 pounds and push up to 70 pounds, including carts as necessary.
Ability to assist in moving residents during emergency situations.
Ability to communicate orally, read, comprehend, and write; understand, remember, follow, and give complex instructions and guidelines; and perform math calculations for budget and other financial responsibilities.
Ability to travel as required.
Must meet health requirements, including TB requirements.
Must obtain background clearances as required by government regulations.

Nice To Haves

Associate degree or bachelor’s degree, or a combination of education and experience supervising others in a senior living, property management, or hospitality environment.
First Aid Certification.

Responsibilities

Conduct daily inspections of property grounds and buildings, and periodic inspections of equipment, tools, and supplies.
Ensure Environmental Services associates complete assignments, the property is presentable for tours, and equipment and supplies are maintained and operable.
Plan, organize, schedule, evaluate, and direct the Environmental Services Department, its programs, associates, and activities while promoting teamwork and open communication.
Hire, supervise, and manage Environmental Services associates; ensure proper attire and compliance with safety regulations.
Develop performance standards and processes for the maintenance function.
Conduct in-service classes for maintenance associates as necessary.
Manage the department within budget guidelines, track inventory usage, and order supplies as needed.
Ensure compliance with federal, state, and local regulations concerning the department.
Coordinate maintenance requests and logs for resident apartments, including repairs to plumbing, furniture, electrical systems, heating, and light bulbs.
Manage outside vendors and contractors, secure bids, schedule work on special projects, and track maintenance expenditures and procedures.
Oversee and educate staff on OSHA policies and procedures and MSDS information, and conduct fire drills concerning safety and emergency procedures.
Maintain an updated list of emergency vendors and contact information so other associates can handle repairs when the supervisor is not onsite.
Assist maintenance associates with their duties and perform maintenance activities when needed.
Manage and track budget spending and goals; identify ways to reduce costs and create efficiencies.
Alert care staff to resident medical or care needs that should be addressed.
Ensure regulatory compliance and immediately report issues or concerns.
Follow Clearwater standards and regulations to encourage safe and efficient community operations.
Maintain a positive, professional image and appropriate personal appearance, attire, and name tag.
Represent Clearwater principles and core values.
Perform other duties and tasks as assigned or required.