Maintenance Director

Atria Senior Living • NY-Huntington Station, NY

12d

About The Position

The Maintenance Director manages maintenance and preventative maintenance for an assigned community, including the physical aspects of the building, apartments, and amenities. The role oversees building systems and work involving HVAC, electrical, plumbing, carpentry, painting, and major appliances, as well as outside vendors and contractors. The director also manages housekeeping, laundry, and janitorial personnel and operations, ensuring work meets Atria’s operational and safety standards and applicable laws and regulations.

The position supervises and schedules maintenance, housekeeping, laundry, and janitorial staff; supports hiring, discipline, performance reviews, and pay-adjustment input; and implements programs to maximize revenue, control expenses, and improve customer satisfaction. It manages facility service requests, apartment turnover and preventative maintenance programs, department expenditures, inspections, and vendor relationships. The director also assists with the annual maintenance operating budget and ensures compliance with company policies and applicable laws, including Fair Housing regulations. Driving a company vehicle may be required depending on the community.

Requirements

• High school diploma or GED.
• Three to five years of multi-family property management or other building maintenance experience performing Maintenance Technician or Maintenance Director duties.
• Ability to perform basic arithmetic, including measurement and calculations involving addition, subtraction, multiplication, division, averages, percentages, estimates, and totals.
• Solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing company-guided performance management expectations.
• Ability to use independent judgment and discretion to make decisions that achieve company expectations and community goals.
• Basic computer skills, including Microsoft Office, and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies, and equipment and train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds variable distances and use required equipment with the mobility and flexibility to access and work in confined spaces or at heights exceeding 8–9 feet.
• Familiarity with different surface types and their respective cleaners.
• Experience with carpet cleaning of all types and upholstery cleaning.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Valid driver’s license; must meet and comply with Atria motor vehicle policy standards.

Responsibilities

• Manage maintenance and preventative maintenance for an assigned community, including HVAC, electrical, plumbing, carpentry, painting, major appliances, and amenities.
• Manage appropriate outside vendors and contractors.
• Manage housekeeping and janitorial employees and functions, and oversee laundry personnel and operations.
• Schedule, assign, direct, review, hire, and discipline maintenance, housekeeping, laundry, and janitorial personnel in accordance with company policy; provide input on pay adjustments.
• Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
• Manage the community’s maintenance needs to maintain its physical condition and contribute to annual business goals.
• Manage customer service requests through the Facility One work order system, including prioritization, delegation, follow-up, and resolution.
• Maintain company customer service standards.
• Manage apartment home turnover and preventative maintenance programs.
• Assess the value of apartment damage charged to departing residents.
• Assist with development of the annual maintenance operating budget and manage department expenditures within the approved budget.
• Purchase parts, chemicals, and paint according to national account spending requirements.
• Regularly inspect grounds, buildings, and apartment homes to ensure physical aspects are functional.
• Inspect and monitor community and apartment homes to ensure housekeeping, janitorial, and laundry staff meet company standards.
• Implement or direct implementation of applicable Atria policies and procedures and ensure compliance.
• Negotiate with external maintenance vendors and suppliers as needed and monitor and enforce contract terms in communication with the Executive Director.
• Ensure compliance with federal, state, and local laws, particularly Fair Housing regulations.
• Drive a company vehicle from the community if required.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees depending on classification and location.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Retirement savings plan with 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Supportive work environment, advancement opportunities, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED