Maintenance Director

Atria Senior Living • Falmouth, MA

14d • $80,000 - $92,000

About The Position

The Maintenance Director manages maintenance and preventative maintenance for an assigned community, including the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances, and amenities. The role also oversees housekeeping, laundry, and janitorial functions and personnel, ensuring that work meets Atria’s operational and safety standards and applicable laws and regulations.

The position manages customer service requests, apartment turnover and preventative maintenance programs, facility inspections, department spending, and vendor relationships. It contributes to annual business goals, customer satisfaction, revenue and expense management, and compliance with company policies and Fair Housing regulations. Driving responsibilities may be required.

Requirements

• High school diploma or GED.
• Three to five years of multifamily property management or other building maintenance experience performing Maintenance Technician or Maintenance Director duties.
• Ability to perform basic arithmetic, including measurement and basic calculations and analysis.
• Solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing company-guided performance management expectations.
• Ability to exercise independent judgment and discretion to make decisions that support company expectations and community goals.
• Basic computer skills, including Microsoft Office, and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies, and equipment and train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds over variable distances, use required equipment, and access and work in confined spaces or at heights exceeding 8–9 feet.
• Familiarity with different surface types and their appropriate cleaners.
• Experience with carpet cleaning of all types and upholstery cleaning.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Valid driver’s license and compliance with Atria motor vehicle policy standards.

Responsibilities

• Manage a team responsible for maintenance and preventative maintenance of the community’s building systems, apartments, and amenities, including HVAC, electrical, plumbing, carpentry, painting, and major appliances.
• Manage appropriate outside vendors and contractors.
• Supervise maintenance, housekeeping, laundry, and janitorial personnel, including scheduling, assigning and directing work, performance reviews, hiring, and discipline in accordance with company policy.
• Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
• Manage community maintenance needs to maintain the physical condition of the community and support annual business goals.
• Manage customer service requests through the Facility One work order system, including prioritizing and delegating requests and following through to resolution.
• Manage apartment turnover and preventative maintenance programs and assess damage charges for departing residents.
• Assist with developing the annual maintenance operating budget and manage department expenditures within the approved budget.
• Purchase parts, chemicals, and paint in accordance with national account spending requirements.
• Regularly inspect grounds, buildings, and apartments to ensure community facilities are functional.
• Inspect and monitor community and apartment homes to ensure housekeeping, janitorial, and laundry work meets company standards.
• Implement or direct implementation of applicable Atria policies and procedures and ensure compliance.
• Negotiate with external maintenance vendors and suppliers as needed and monitor and enforce contract terms in communication with the Executive Director.
• Ensure compliance with federal, state, and local laws, specifically Fair Housing regulations.
• Drive a company vehicle from the community if required by the community.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO
• Annual anniversary rewards for eligible community employees, dependent on classification
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement for U.S.-based communities
• Advancement opportunities
• Supportive environment promoting work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED