DEN Maintenance Control Technician – Denver International Airport - CEV R0080106

City and County of Denver • Denver, CO

4d • Onsite

About The Position

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 40,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. As a Maintenance Control Technician, you will work in a fast-paced environment managing maintenance requests and inquiries through various channels such as social media, web-based programs, phone calls, emails, and service requests. Your primary role involves generating work orders and directing maintenance teams using radio communication and email. You'll operate multiple computer systems, such as: Maximo, Veoci, Microsoft Office 365, and others (with training provided). You'll also coordinate with airlines, concessionaires, and tenants to resolve maintenance issues. Expect to monitor weather conditions, assist in emergency responses, and ensure the timely completion of work orders. Additionally, you'll create reports, maintain records, and occasionally assist with out-of-office duties as warranted. Additionally, as a Maintenance Control Technician, you can expect to:
Document maintenance incidents using Veoci, DEN’s emergency management program
Create work orders and service requests using DEN’s computerized maintenance management system, Maximo
Monitor various essential systems such as fire alarms, lift station alerts, runway lighting, and critical sensors throughout the airport monitoring temperature and humidity, water leaks and power failures
Communicate effectively with internal and external stakeholders related to the organization
Assist with individuals needing access to various secured areas of the airport through the maintenance Control Center’s physical key storage solution
Follow established protocols for notification and documentation of events at DEN
Liaise between reporting party/organization and maintenance departments managing complex customer, airline, tenant issues
Collaborate with others to improve accountability, communication, and standardization with maintenance departments
Recommend and apply continuous improvement methodologies to enhance procedures through thorough research, analysis, reporting, and or incorporation of customer feedback
Inform, educate, and enforce airport rules and regulations
Participates in mandatory snow/emergency duties
Perform other related duties as assigned or requested by management

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Two (2) years of experience in performing a variety of duties requiring construction, mechanical and general facility maintenance skills, and writing skills
• Valid Driver's License at the time of application
• Decision-making, problem-solving ability and critical thinking skills
• Skill in using a variety of computer systems related to maintenance and incident management, reviewing work functions to ensure effective and efficient completion of the work assignment
• Organizational skills with meticulous attention to detail
• Ability to effectively communicate with all levels of an organization from field personnel to management
• Superior customer service skills
• Self-motivated and hardworking
• Experience with Microsoft 365 applications
• A proven ability to build and maintain effective working relationships
• Able to analyze information, identify underlying rules or relationships, and draw accurate conclusions based on facts and data
• FBI criminal background check is required for all positions at Denver International Airport (DEN).
• Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• Valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

• New hires are typically brought into the organization between $23.33--$35.00/hourly based on experience and education.

Responsibilities

• Manage maintenance requests and inquiries through various channels such as social media, web-based programs, phone calls, emails, and service requests.
• Generate work orders and direct maintenance teams using radio communication and email.
• Operate multiple computer systems, such as: Maximo, Veoci, Microsoft Office 365, and others (with training provided).
• Coordinate with airlines, concessionaires, and tenants to resolve maintenance issues.
• Monitor weather conditions, assist in emergency responses, and ensure the timely completion of work orders.
• Create reports, maintain records, and occasionally assist with out-of-office duties as warranted.
• Document maintenance incidents using Veoci, DEN’s emergency management program.
• Create work orders and service requests using DEN’s computerized maintenance management system, Maximo.
• Monitor various essential systems such as fire alarms, lift station alerts, runway lighting, and critical sensors throughout the airport monitoring temperature and humidity, water leaks and power failures.
• Communicate effectively with internal and external stakeholders related to the organization.
• Assist with individuals needing access to various secured areas of the airport through the maintenance Control Center’s physical key storage solution.
• Follow established protocols for notification and documentation of events at DEN.
• Liaise between reporting party/organization and maintenance departments managing complex customer, airline, tenant issues.
• Collaborate with others to improve accountability, communication, and standardization with maintenance departments.
• Recommend and apply continuous improvement methodologies to enhance procedures through thorough research, analysis, reporting, and or incorporation of customer feedback.
• Inform, educate, and enforce airport rules and regulations.
• Participate in mandatory snow/emergency duties.
• Perform other related duties as assigned or requested by management.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED