Maintenance Apprentice - Crescent Cove / 474 Natoma

Brighthaven•San Francisco, CA

About The Position

The Maintenance Apprentice is an essential member of the property maintenance team and reports directly to the Community Manager. The role requires professionalism, effective communication, and positive interactions with residents and staff. The apprentice helps preserve the property’s appearance and smooth operation by performing minor repairs, managing time effectively, and prioritizing tasks to maintain high standards for residents. The position provides customer service and maintenance support, completes resident work orders and preventive maintenance, helps prepare vacant apartments for leasing and move-ins, maintains grounds and common areas, supports cost control, assists with property inspections, and follows established safety, regulatory, and company procedures. The role is classified as essential staff and may require reporting during inclement weather or traveling to sister communities for maintenance support.

Requirements

At least 2 years of grounds or porter experience.
Knowledge of and ability to safely operate property maintenance equipment, such as a pressure washer, leaf blower, and snowblower.
Ability to perform minor maintenance and repairs.
Detail-oriented and thorough.
Strong time-management and organizational skills to handle multiple tasks efficiently.
Ability to work independently and as part of a team in a fast-paced environment.
Thorough understanding of safety hazards and proper use of cleaning and sanitizing solutions.
Good interpersonal skills and a polite, courteous demeanor with staff, prospects, residents, vendors, and visitors.
Basic knowledge of Fair Housing Laws and OSHA requirements.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and high-quality maintenance service.
Complete work orders arising from resident requests and perform preventive maintenance by diagnosing issues and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Prepare vacant apartments for leasing and move-ins by completing pre-move-out inspections, creating punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Help maintain grounds, common areas, and amenities by removing trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
Support cost-control efforts by repairing parts rather than replacing them when possible, avoiding waste, and using tools and equipment correctly.
Assist with routine and periodic property inspections to identify safety and risk-management concerns, maintain the property, and communicate physical needs to management.
Track maintenance inventory, return unused items to designated locations, and notify the maintenance supervisor when items need to be reordered.
Follow company, property, and departmental safety practices; promptly report equipment malfunctions, injuries, accidents, and other safety issues.
Attend and participate in routine safety meetings, complete required OSHA and other safety training, and report accidents and incidents promptly and accurately.
Monitor and follow regulatory requirements, organizational standards, operational processes, and established policies; report violations or infractions to the appropriate individuals.
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.
Report to work as essential staff and adhere to safety and business protocols; report during inclement weather when required.
Travel to sister communities to provide maintenance support when required.