Maintenance and Reliability Specialist

BLM GROUP•Dallas, TX

4d•Onsite

About The Position

The Maintenance and Reliability Specialist performs preventive maintenance and service on BLM equipment at customer sites under the direct supervision of the Head of Proactive Services and Analytics. The role carries out procedures specified in customer maintenance contracts, supports programmers and operators, and works to resolve customer issues promptly while maintaining positive client relationships. The specialist supports reliability-focused practices, including maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance. The role also recommends practices and procedures to improve efficiency and quality and reduce equipment downtime. It requires extensive customer-site travel, accurate service and expense documentation, and adherence to safety guidelines. The position involves work primarily in manufacturing facilities, where noise may be moderate to loud, with occasional office work. Travel may be domestic or international by land or air, and may reach 100%.

Requirements

High school diploma.
At least five years of experience in machine tool operation, maintenance, and repair.
At least two years of CAD/CAM software experience.
At least five years of experience in a similar technical position.
At least one year of experience in a customer service role.
Driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use electrical, pneumatic, and hydraulic schematics effectively.
Ability to use electrical/electronic testing and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues based on measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to program parts for CNC machines and understand CAD drawings.
Ability to communicate technical issues beyond preventive maintenance to the BLM Technical Department.
Proven customer service skills focused on customer relationships.
Strong organization, time-management, verbal communication, and written communication skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively as a team member with colleagues at all levels and customers of varied roles and seniority.
Must possess a valid passport or be capable of obtaining one.
Ability to meet the physical demands of the role, including lifting or moving 50 to 70 pounds and performing activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to work under manufacturing deadlines, interpret technical data, analyze and solve problems, and interact with dissatisfied or quarrelsome individuals.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Familiarity with 2D and 3D CAD/CAM software such as AutoCAD, SolidWorks, or Inventor.

Responsibilities

Support sales staff in servicing BLM equipment.
Perform preventive maintenance and equipment service for customers at customer sites.
Support maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance practices.
Recommend programming approaches and parts-programming practices to programmers.
Recommend practices, methods, and procedures to improve efficiency and quality and reduce equipment downtime.
Provide onsite support and training for operators and maintenance personnel when needed.
Document service performed and future service needs accurately.
Maintain customer service and customer satisfaction.
Prepare service reports and work order forms accurately and promptly.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Work overtime as required by customer needs.
Travel as required, up to 100%.
Perform other duties assigned by management.