Maintenance and Reliability Specialist

BLM GROUP•Las Vegas, NV

About The Position

The Maintenance and Reliability Specialist performs preventive maintenance and service on BLM equipment at customer sites under the direct supervision of the Head of Proactive Services and Analytics. The role completes procedures specified in customer maintenance contracts, supports programmers and operators, and helps resolve customer issues while maintaining positive client relationships. The position supports reliability initiatives, including performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance. It also documents service performed and future service needs, prepares service reports and expense reports, and follows applicable OSHA/MIOSHA guidelines. Travel may be required up to 100%, domestically or internationally, by land or air. The role requires overtime as needed to meet customer needs. The work is primarily in manufacturing facilities, where noise may be moderate to loud, with occasional work in an office environment. The position has no supervisory responsibility.

Requirements

High school diploma.
At least five years of experience in machine tool operation, maintenance, and repair.
At least two years of CAD/CAM software experience.
At least five years of experience in a similar technical position.
At least one year of experience in a customer service role.
Driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use electrical, pneumatic, and hydraulic schematics.
Ability to use electrical/electronic testing and measurement equipment.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to program parts for CNC machines and understand CAD drawings.
Ability to communicate technical issues beyond preventive maintenance to the BLM Technical Department.
Proven customer service skills focused on customer relationships.
Strong organization, time management, verbal communication, and written communication skills.
Ability to work effectively with minimal supervision and determine when and whom to contact for technical assistance.
Ability to work effectively with team members at all levels and with varied customer types and levels.
Valid passport or ability to obtain one.
Ability to meet the stated physical demands, including lifting or moving up to 50–70 pounds.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Familiarity with 2D and 3D CAD/CAM software such as AutoCAD, SolidWorks, or Inventor.

Responsibilities

Support sales staff in servicing BLM equipment.
Perform preventive maintenance and equipment service at customer sites.
Support maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance.
Recommend programming approaches and support programmers with part programming recommendations.
Recommend practices, methods, and procedures to improve efficiency and quality and reduce equipment downtime.
Provide onsite support and training to operators and maintenance personnel when needed.
Document service performed and future equipment service needs accurately.
Maintain customer service and satisfaction.
Prepare service reports and work order forms accurately and on time.
Track expenses and complete expense reports in a timely manner.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Work overtime as required by customer needs.
Travel as required, up to 100%.
Perform other duties as assigned by management.