Maintenance and Reliability Specialist

BLM GROUP•Novi, MI

About The Position

The Maintenance and Reliability Specialist performs preventive maintenance and service on BLM equipment at customer sites, following procedures specified in customer maintenance contracts. The role supports maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance to help achieve reliable equipment operation. It also provides recommendations to programmers and operators, helps resolve customer issues, and maintains positive customer relationships. The position involves supporting sales staff, training operators and maintenance personnel, documenting completed and future service needs, preparing service reports and expense reports, and recommending improvements that increase efficiency and quality while reducing equipment downtime. The employee works under the direct supervision of the Head of Proactive Services and Analytics, has no supervisory responsibilities, and must travel as required, up to 100%, including domestic or international travel by land or air. Overtime may be required to meet customer needs.

Requirements

High school diploma.
At least five years of experience in machine tool operation, maintenance, and repair.
At least two years of CAD/CAM software experience.
At least five years of experience in a similar technical position.
At least one year of experience in a customer service role.
Driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use electrical, pneumatic, and hydraulic schematics effectively.
Ability to use electric/electronic testing and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to program parts for CNC machines and understand CAD drawings.
Ability to communicate technical issues beyond preventive maintenance to the BLM Technical Department.
Proven customer service skills focused on customer relationships.
Strong organization and time-management skills.
Excellent verbal and written communication skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively with team members at all levels and with customers of varying roles and levels.
Valid passport or ability to obtain one.
Ability to work overtime as required by customer needs.
Ability to travel domestically or internationally, by land or air, up to 100% as required.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Familiarity with 2D and 3D CAD/CAM software such as AutoCAD, SolidWorks, or Inventor.

Responsibilities

Support sales staff in servicing BLM equipment.
Perform preventive maintenance and equipment service at customer sites.
Support maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance.
Provide recommendations and support to programmers on programming parts.
Recommend improved practices, methods, and procedures to increase efficiency and quality and reduce equipment downtime.
Provide onsite support and training for operators and maintenance personnel when needed.
Accurately document services performed and future service needs for equipment.
Maintain excellent customer service and customer satisfaction.
Prepare service reports and work order forms accurately and promptly.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Work overtime as required by customer needs and travel as required, up to 100%.
Perform other duties assigned by management.