Maintenance and Reliability Specialist

BLM Group World Wide•Atlanta, GA

1d•Onsite

About The Position

The Maintenance and Reliability Specialist performs preventive maintenance and service on BLM equipment at customer sites, following procedures outlined in customer maintenance contracts. The role supports programmers and operators, helps resolve customer issues and questions, and maintains positive customer relationships. The specialist also supports reliability monitoring and analysis, recommends practices to improve efficiency and quality and reduce downtime, and provides onsite support and training to operators and maintenance personnel. The position requires extensive travel, including domestic and international travel, and may require overtime based on customer needs. It works primarily in manufacturing facilities, with occasional work in an office environment, and reports to the Head of Proactive Services and Analytics. The position has no supervisory responsibility.

Requirements

High school diploma required.
At least five years of experience in machine tool operation, maintenance, and repair.
At least two years of CAD/CAM software experience.
At least five years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use electrical, pneumatic, and hydraulic schematics.
Ability to use electric/electronic testing and measurement equipment.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to accurately document technical steps taken to resolve equipment and product issues.
Ability to program parts for CNC machines and understand CAD drawings.
Ability to communicate technical issues beyond preventive maintenance to the BLM Technical Department.
Customer service skills focused on customer relationships; strong organization, time management, verbal communication, and written communication skills.
Ability to work effectively with minimal supervision, use judgment to identify appropriate sources of technical assistance, and work with team members and customers at different levels.
Must possess a valid passport or be capable of obtaining one.
Ability to meet the physical demands of the position, including lifting or moving 50 to 70 pounds and performing activities such as standing, walking, climbing, balancing, and stooping.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Familiarity with 2D and 3D CAD/CAM software such as AutoCAD, SolidWorks, or Inventor.

Responsibilities

Support sales staff in servicing BLM equipment.
Perform preventive maintenance and equipment service at customer sites.
Support maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance.
Recommend programming approaches to programmers.
Recommend improved practices, methods, and procedures to increase efficiency and quality and reduce equipment downtime.
Provide onsite support and training for operators and maintenance personnel when needed.
Document service performed and future service needs accurately.
Maintain customer service and satisfaction.
Prepare service reports and work order forms accurately and on time.
Track expenses and submit expense reports on time.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Work overtime as required by customer needs and travel as required, up to 100%.
Perform other duties assigned by management.