Maintenance and Reliability Specialist

BLM Group World Wide•Novi, MI

2d•Onsite

About The Position

The Maintenance and Reliability Specialist performs preventive maintenance and service on BLM equipment at customer sites, following the procedures in customer maintenance contracts. The role supports maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance to promote reliable equipment operation. It also provides technical recommendations and support to programmers, operators, and maintenance personnel, and helps resolve customer issues while maintaining strong client relationships. The position requires accurate and timely documentation of service work, future service needs, work orders, and expenses. The specialist supports sales staff in servicing equipment, recommends practices to improve efficiency and quality and reduce downtime, and follows OSHA/MIOSHA safety guidelines. Work takes place primarily in manufacturing facilities, with occasional office work, and requires up to 100% domestic or international travel. The role reports to the Head of Proactive Services and Analytics and has no supervisory responsibilities.

Requirements

High school diploma.
At least five years of experience in machine tool operation, maintenance, and repair.
At least two years of CAD/CAM software experience.
At least five years of experience in a similar technical position.
At least one year of experience in a customer service role.
Driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use electrical, pneumatic, and hydraulic schematics.
Ability to use electric/electronic testing and measurement equipment.
Ability to analyze and resolve mechanical or electrical technical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to accurately document technical data and troubleshooting steps.
Ability to program parts for CNC machines and understand CAD drawings.
Ability to communicate technical issues beyond preventive maintenance to the BLM Technical Department.
Demonstrated customer service skills focused on customer relationships.
Strong organization, time management, verbal communication, and written communication skills.
Ability to work effectively with minimal supervision and to identify appropriate sources of technical assistance.
Ability to work effectively with team members at all levels and with a wide range of customers.
Must possess a valid passport or be capable of obtaining one.
Ability to meet the role's physical demands, including lifting or moving 50 to 70 pounds and performing the listed standing, walking, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, and hand-use activities.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Familiarity with 2D and 3D CAD/CAM software such as AutoCAD, SolidWorks, or Inventor.

Responsibilities

Support sales staff in servicing BLM equipment.
Perform preventive maintenance and service on customer equipment at customer sites.
Support maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance.
Provide programmers with recommendations and approaches for programming parts.
Recommend improved practices, methods, and procedures to increase efficiency and quality and reduce equipment downtime.
Provide support and training to operators and maintenance personnel when needed and onsite.
Accurately document service performed and future service needs for equipment.
Maintain excellent customer service and customer satisfaction.
Prepare service reports and work order forms accurately and on time.
Track expenses accurately and complete expense reports in a timely manner.
Maintain a safe work environment and comply with OSHA/MIOSHA guidelines.
Travel as required, up to 100%, including domestic or international travel by land or air.
Work overtime as required by customer needs.
Perform other duties as assigned by management.