Maintenance and Reliability Specialist

BLM Group World Wide•Nashville, TN

About The Position

The Maintenance and Reliability Specialist works under the direct supervision of the Head of Proactive Services and Analytics. The role performs preventive maintenance and service on BLM equipment at customer sites, following the procedures in customer maintenance contracts. It supports programmers and operators, helps resolve customer issues and questions, and maintains positive customer relationships. The position also supports reliability-focused practices, including maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance. The role requires travel of up to 100%, domestically or internationally by land or air, as needed. Work is primarily in manufacturing facilities, where noise may be moderate to loud, with occasional work in an office. The employee may need to work overtime to meet customer needs. The position has no supervisory responsibility.

Requirements

High school diploma.
At least five years of experience in machine tool operation, maintenance, and repair.
At least two years of CAD/CAM software experience.
At least five years of experience in a similar technical position.
At least one year of customer service experience.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use electrical, pneumatic, and hydraulic schematics effectively.
Ability to use electric/electronic testing and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to program parts for CNC machines and understand CAD drawings.
Ability to communicate technical issues beyond preventive maintenance to the BLM Technical Department.
Strong customer service skills focused on customer relationships.
Strong organization, time-management, verbal communication, and written communication skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively with team members at all levels and with customers of varied roles and levels.
Must possess a valid passport or be capable of obtaining one.
Ability to meet the physical demands of the role, including regularly using hands and arms, standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and lifting or moving 50 to 70 pounds.
Ability to perform the vision tasks specified for the role, including close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Familiarity with 2D and 3D CAD/CAM software such as AutoCAD, SolidWorks, or Inventor.

Responsibilities

Support sales staff in servicing BLM equipment.
Perform preventive maintenance and equipment service at customer sites.
Support maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance practices.
Recommend programming approaches and support programmers with programming parts.
Recommend improved practices, methods, and procedures to improve efficiency and quality and reduce equipment downtime.
Provide onsite support and training for operators and maintenance personnel when needed.
Accurately document service performed and future service needs for equipment.
Maintain customer service and customer satisfaction.
Prepare service reports and work-order forms accurately and on time.
Track expenses accurately and submit expense reports on time.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Work overtime as required by customer needs.
Travel as required, up to 100%, domestically or internationally by land or air.
Perform other duties assigned by management.