Maintenance and Reliability Specialist

BLM GROUP•Nashville, TN

About The Position

Under the direct supervision of the Head of Proactive Services and Analytics, the Maintenance and Reliability Specialist performs preventive maintenance on BLM equipment at customer sites, completes procedures specified in customer maintenance contracts, and carries out related duties. The role supports programmers and operators, helps resolve customer issues and questions promptly, and maintains positive client relationships. The specialist supports equipment reliability through maintenance performance monitoring, root-cause analysis, condition-based monitoring, and reliability-centered maintenance. The position also documents services performed and future service needs, prepares service reports and work orders, tracks expenses, and follows applicable safety guidelines. It requires travel of up to 100%, including domestic or international travel by land or air, and overtime as customer needs require. The role works primarily in manufacturing facilities, where noise may be moderate to loud, and occasionally in an office environment. It has no supervisory responsibility.

Requirements

High school diploma required.
At least five years of experience in machine tool operation, maintenance, and repair.
At least two years of CAD/CAM software experience.
At least five years of experience in a similar technical position.
At least one year of experience in a customer service role.
Driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use electrical, pneumatic, and hydraulic schematics effectively.
Ability to use electric/electronic testing and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to program parts for CNC machines and understand CAD drawings.
Ability to communicate technical issues beyond preventive maintenance to the BLM Technical Department.
Demonstrated customer service skills focused on customer relationships.
Strong organization, time management, verbal communication, and written communication skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively as a team member with colleagues at all levels and with diverse customers.
Valid passport or ability to obtain one.
Ability to meet the physical demands of the job, including lifting or moving 50 to 70 pounds and standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Familiarity with 2D and 3D CAD/CAM software such as AutoCAD, SolidWorks, or Inventor.

Responsibilities

Support sales staff in servicing BLM equipment.
Perform preventive maintenance and service on customer equipment at customer sites.
Support maintenance performance monitoring, root-cause analysis, condition-based monitoring, and reliability-centered maintenance.
Recommend programming approaches and support programmers with part programming recommendations.
Recommend practices, methods, and procedures to improve efficiency and quality and reduce equipment downtime.
Provide onsite support and training for operators and maintenance personnel when needed.
Document service performed and future service needs accurately.
Maintain customer service and satisfaction.
Prepare service reports and work order forms accurately and promptly.
Track expenses accurately and complete expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Work overtime as required by customer needs.
Travel as required, up to 100%, domestically or internationally, by land or air.
Perform other duties assigned by management.