Maintenance and Reliability Specialist

BLM GROUP•Atlanta, GA

About The Position

The Maintenance and Reliability Specialist performs preventive maintenance and service on BLM equipment at customer sites, follows procedures outlined in customer maintenance contracts, and provides related support to programmers, operators, and maintenance personnel. The role supports reliable equipment operation through maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance. It also recommends practices and procedures to improve efficiency and quality and reduce equipment downtime. The specialist documents completed and future service needs, prepares service reports and work orders, tracks expenses, and maintains customer satisfaction. The position works under the direct supervision of the Head of Proactive Services and Analytics, requires travel up to 100% domestically or internationally, and may require overtime based on customer needs. The position is primarily based in manufacturing facilities, where noise may be moderate to loud, with occasional work in an office environment. It involves use of office equipment, basic hand tools, a Fluke multimeter, and machine calibration tools. Physical activities include handling tools and controls; reaching, standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling; and lifting or moving 50 to 70 pounds. The role also requires close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

High school diploma.
At least five years of experience in machine tool operation, maintenance, and repair.
At least two years of CAD/CAM software experience.
At least five years of experience in a similar technical position.
At least one year of experience in a customer service role.
Driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use electrical, pneumatic, and hydraulic schematics effectively.
Ability to use electric/electronic testing and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Proficiency in reading and comprehending technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to program parts for CNC machines and understand CAD drawings.
Ability to communicate technical issues beyond preventive maintenance to the BLM Technical Department.
Demonstrated customer service skills focused on customer relationships.
Strong organization, time management, verbal communication, and written communication skills.
Ability to work effectively with minimal supervision and identify appropriate sources of assistance for technical situations.
Ability to work effectively with team members at all levels and with customers of different roles and levels.
Valid passport or ability to obtain one.
Ability to meet the physical demands of the position, including lifting or moving 50 to 70 pounds.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Familiarity with 2D and 3D CAD/CAM software such as AutoCAD, SolidWorks, or Inventor.

Responsibilities

Support sales staff in servicing BLM equipment.
Perform preventive maintenance and equipment service for customers at customer sites.
Support maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance.
Provide programmers with recommendations and approaches for programming parts.
Recommend improved practices, methods, and procedures to increase efficiency and quality and reduce equipment downtime.
Provide support and training to operators and maintenance personnel when needed and onsite.
Accurately document all equipment service performed and future service needs.
Maintain excellent customer service and customer satisfaction.
Prepare service reports and work order forms accurately and on time.
Track expenses accurately and complete expense reports on time.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Work overtime as required by customer needs and travel as required, up to 100%.
Perform other duties as assigned by management.