Maintenance Account Sales Representative

Miller Landscape, Inc. • Woodstock, GA

1d

About The Position

As a Maintenance Account Sales Representative, you will win new landscape maintenance accounts and grow the value of accounts in your portfolio. You will sell recurring maintenance contracts and enhancement projects to commercial property owners, property managers, HOAs, and residential clients. You will work closely with operations to ensure accounts are serviced well, renewed, and expanded. The position combines business development, account management, and knowledge of landscape maintenance and horticulture.

The role includes identifying and qualifying prospective accounts; building a sales pipeline; responding to bids and RFPs; visiting properties; estimating work and preparing proposals; negotiating and documenting agreements; and handing new accounts off to operations. You will serve as the main contact for assigned accounts, inspect properties, address client concerns, manage renewals, and maintain account records in the CRM.

You will identify, propose, and coordinate enhancement projects, and grow existing accounts through expanded scopes, additional services, referrals, and new properties within client portfolios. You will work toward annual sales targets, collaborate with leadership and operations on account profitability and service, and monitor sales, retention, and enhancement performance.

The position requires familiarity with landscape maintenance and horticulture, the ability to read site maps and measure properties, strong sales and communication skills, and organization. Mandatory technology knowledge includes QuickBooks, DocuSign, CRM and other sales tools, Microsoft Office, and aerial measuring tools such as Google Earth. Employees must also follow company policies and safety regulations, attend department meetings, provide customer service, complete required paperwork, report to work on time, and meet other company-wide workplace expectations.

Requirements

• Familiarity with landscape maintenance practices, plant materials, turf care, irrigation, and seasonal maintenance schedules.
• Ability to read site maps and measure properties to estimate labor, materials, and production rates.
• Strong negotiation and closing skills, with a proven ability to win and grow accounts.
• Excellent verbal and written communication skills for interacting with clients and presenting proposals.
• Highly organized and able to manage multiple accounts and deadlines.
• In-depth knowledge of QuickBooks.
• In-depth knowledge of DocuSign.
• Ability to use CRM software and other sales tools.
• In-depth knowledge of Microsoft Office, including Word, Excel, and Outlook.
• In-depth knowledge of aerial measuring tools, such as Google Earth, for site takeoffs.
• Reliable transportation to and from the office or assigned job site.

Responsibilities

• Identify, prospect, and qualify new maintenance accounts, including commercial properties, HOAs, multifamily communities, office parks, and residential clients.
• Build and manage a sales pipeline through cold calling, networking, referrals, property walk-throughs, industry associations, and community events.
• Respond to bid requests and RFPs in a timely manner.
• Conduct site visits to measure properties, assess conditions, and understand client goals, budgets, and service expectations.
• Prepare maintenance estimates and scopes of work for services such as mowing, edging, pruning, bed maintenance, mulch, seasonal color, leaf removal, turf care, and irrigation.
• Present proposals to decision makers and explain the value of Miller Landscape’s services.
• Negotiate and close maintenance agreements and ensure contracts are signed and documented.
• Hand off new accounts to operations with a clear scope, site map, and client expectations.
• Serve as the main point of contact for assigned maintenance accounts.
• Conduct property inspections with clients and/or the Field Service Supervisor to assess work quality and adherence to contract specifications.
• Communicate with clients, respond to questions and service requests, and work with operations to resolve issues.
• Monitor account health and customer satisfaction to reduce the risk of account loss.
• Manage contract renewals, including reviewing scopes, updating pricing, and securing renewals before expiration.
• Maintain accurate account records, notes, and contact information in the CRM.
• Identify enhancement opportunities during property walks and recommend projects to improve curb appeal, plant health, safety, and property value.
• Prepare enhancement proposals and estimates, follow up to close sales, coordinate approved work with operations, and confirm completion with clients.
• Help clients plan annual enhancement budgets for upcoming budget cycles.
• Build long-term relationships with property managers, board members, and owners to encourage loyalty, repeat business, and referrals.
• Grow revenue from existing accounts by expanding service scopes and adding services such as irrigation, turf and ornamental care, and enhancements.
• Seek additional properties within existing clients’ portfolios and request referrals and testimonials from satisfied clients.
• Stay informed about client needs, budget cycles, and property changes to identify opportunities for new work.
• Work toward annual sales targets for new maintenance contracts, renewals, and enhancement sales.
• Collaborate with leadership and operations to ensure accounts are profitable and well serviced.
• Track progress toward sales goals, account retention, and enhancement revenue using tools or dashboards.
• Attend regular department meetings and comply with company policies, procedures, and safety regulations.
• Promote the safety of the public and fellow employees, report unsafe practices or conditions, and report accidents and personal injuries.
• Take proper care of tools, wear appropriate uniform clothing, and have reliable transportation to and from the office or assigned job site.
• Report to work at the assigned time, manage time appropriately, provide outstanding customer service, respect fellow employees and management, and submit required paperwork.
• Maintain a good attitude and speak positively about Miller Landscape, its employees, customers, and competitors.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed