Maintenance Account Manager

Southern Grace Landscape • Irondale, AL

5d • Onsite

About The Position

Southern Grace Landscape is a professional landscape and turf maintenance company specializing in custom residential and commercial landscape maintenance, and Installation, as well as athletic field maintenance. We work to provide top quality service and excellent customer service. We are seeking an experienced and driven Maintenance Account Manager to lead our landscape maintenance division and ensure exceptional service delivery across our client portfolio.

Requirements

• 3+ years of experience in landscape maintenance, account management, or a related supervisory role
• Experience managing crews and overseeing multiple commercial or residential properties strongly preferred
• Sales or upsell experience within a landscape or service-based industry is a plus
• Strong knowledge of landscape maintenance practices, plant health, and seasonal service needs
• Excellent leadership and team management skills with the ability to hold staff accountable
• Strong communication and relationship-building skills with a customer-first mindset
• Ability to identify enhancement opportunities and confidently present them to clients
• Highly organized with the ability to manage multiple properties, schedules, and priorities simultaneously
• Valid driver's license with a clean driving record

Nice To Haves

• Bachelor's degree in Horticulture, Landscape Management, Business, or a related field preferred

Responsibilities

• Oversee day-to-day operations of the landscape maintenance division across all assigned properties
• Develop and manage crew schedules to ensure efficient routing, timely service, and appropriate coverage
• Adjust schedules as needed based on weather, plant conditions, and seasonal workload changes
• Monitor crew productivity and job completion to ensure quality and efficiency standards are met
• Supervise, train, and support maintenance crew leaders and field staff
• Conduct performance evaluations and provide ongoing coaching and feedback
• Assist with hiring, onboarding, and disciplinary processes for maintenance personnel
• Foster a culture of accountability, safety, and pride in workmanship across the division
• Serve as the primary point of contact for maintenance clients, building strong long-term relationships
• Conduct regular property walkthroughs and quality inspections with clients
• Respond promptly and professionally to customer concerns, service requests, and complaints
• Communicate proactively with clients regarding service schedules, property conditions, and recommendations
• Identify and present enhancement opportunities to existing maintenance clients, including plantings, mulch, irrigation, and seasonal color
• Prepare proposals and pricing for enhancement and upsell projects
• Partner with sales enhancement operations team to ensure smooth handoff and execution of upsold work
• Maintain accurate records of property visits, services performed, and client communications
• Monitor budget and labor costs to ensure profitability across the maintenance division
• Coordinate with leadership on contract renewals, pricing adjustments, and service scope changes

Benefits

• Competitive compensation commensurate with experience, with opportunity for performance-based incentives
• Opportunities for professional development and advancement within a growing company
• Supportive team culture built on integrity, excellence, and service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level