Account Manager - Luxury Residential Landscape Maintenance

Diamond Landscaping • Cave Creek, AZ

3d

About The Position

Arizona Outdoor Designs is seeking an Account Manager to join its Landscape Maintenance team, with a typical territory in the Cave Creek, Arizona area. The Account Manager oversees daily operations across prestigious residential sites and manages an assigned territory, ensuring high-quality client service, strong client and employee retention, workplace safety, and crew productivity.

The role develops and maintains long-term relationships with high-end clients, conducts regular site visits to monitor safety and service quality, coordinates work schedules with field supervisors and foremen, identifies property enhancements and prepares proposals for additional services, and leads teams and vendors in delivering high standards of craftsmanship. The Account Manager also provides senior management with updates on client satisfaction, operational efficiency, and performance metrics.

Requirements

• At least 5 years of proven success managing high-end residential landscape accounts or similar experience.
• Experience in landscape maintenance, including scheduling, equipment, best practices, employee management, customer service, plant care, arborist practices, and disease and pest management.
• Exceptional organizational and communication skills, with the ability to work discreetly and professionally with discerning clients.
• Attention to detail and appreciation for design aesthetics.
• A solution-driven approach to customer service and management.
• Valid CDL and ability to travel to client sites.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Develop and nurture long-term relationships with an assigned portfolio of high-end clients, communicating professionally and discreetly about their properties.
• Visit sites regularly to assess crew safety and work quality and identify opportunities for enhancements or specialized services.
• Partner with field supervisors and foremen to develop and implement efficient work schedules that accommodate customer schedules while maintaining service standards.
• Identify tasks and upgrades that will improve a property's appeal and value, and draft and present detailed proposals for additional services.
• Lead teams in maintaining high standards of craftsmanship and service, coordinating with vendors and contractors to ensure timely delivery.
• Report regularly to senior management on client satisfaction, operational efficiency, and performance metrics.
• Support strong client and employee retention, workplace safety, and crew productivity across the assigned territory.

Benefits

• People-first culture built on trust, respect, and long-term relationships.
• Accessible leadership and open communication across all levels of the organization.
• Professional but welcoming work environment.
• Opportunities to learn and grow and make a meaningful impact.
• Collaborative team culture.
• Opportunity to work alongside professionals who care about one another and their clients.
• Employees are treated as individuals, not numbers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed