Landscape Maintenance Account Manager

Mariani Premier Group•Phoenix, AZ

About The Position

Berghoff Design Group is seeking an experienced, knowledgeable, and client-centric Account Manager to join its Maintenance team. The Account Manager, also called a Client Representative, serves as a horticulture concierge and liaison between clients and production teams. The role focuses on developing long-term client relationships, maintaining client satisfaction, and delivering personalized service. The ideal candidate is a proactive communicator with an appreciation for horticulture and luxury service. The position includes serving as the primary contact for assigned clients, visiting sites to assess landscape conditions and satisfaction, providing horticultural guidance, and coordinating with maintenance and operations teams to deliver services. The Account Manager also recommends enhancements, maintains client records, educates clients, and resolves concerns. Local travel for site visits is required.

Requirements

Proven experience in client service, account management, or concierge roles.
Strong knowledge of horticulture, landscape maintenance, and seasonal plant care.
Experience with CRM systems.
Exceptional communication and interpersonal skills.
Ability to manage multiple client relationships with attention to detail and discretion.
Collaborative mindset and proactive approach to problem-solving.
Valid driver’s license and ability to travel locally for site visits.

Nice To Haves

Experience in high-end landscaping, hospitality, or luxury services.
Experience with Aspire CRM.
Bilingual in English and Spanish.

Responsibilities

Serve as the primary point of contact for assigned clients and ensure their needs and expectations are met or exceeded.
Conduct regular site visits to assess landscape conditions and client satisfaction.
Provide guidance on horticultural care, seasonal enhancements, and landscape improvements.
Translate client goals into actionable plans for production crews.
Collaborate with maintenance supervisors, crew leaders, and operations teams to ensure timely, high-quality service delivery.
Monitor service delivery and proactively address issues or necessary adjustments.
Anticipate client needs and recommend tailored landscape enhancements.
Maintain detailed records of client preferences, service history, and feedback.
Educate clients about plant care, seasonal changes, and landscape features.
Resolve client concerns professionally and urgently.
Advocate internally for client priorities and represent their needs in planning and execution.