Landscape Maintenance Account Manager

Mariani Landscape•Lake Bluff, IL

8d•$70,000 - $95,000

About The Position

Mariani Landscape seeks a dedicated Client Representative to serve as the primary point of contact for maintenance clients. The role nurtures client relationships from the initial sale through ongoing weekly maintenance, drives new business, and increases department revenue through exceptional customer service. The Account Manager manages client needs and requests, supports satisfaction, and fosters long-term partnerships. The position works with clients, Production Coordinators, Crew Leaders, and administrative and accounting teams to coordinate maintenance and enhancement work, prepare proposals and contracts, monitor billing, and help ensure completed work meets client expectations and Mariani standards.

Requirements

At least 2 years of sales experience; landscape industry experience is preferred.
Exemplary knowledge of landscape terminology, plant materials, and installation techniques.
Ability to work both independently and in a team environment.
Ability to take direction and constructive feedback from team members and provide feedback to other team members.
Flexibility to perform duties wherever volume requires.
Ability to minimize non-productive time and use slow periods productively.

Nice To Haves

Previous experience as a Client Representative, Production Coordinator, or Crew Leader.
Sales experience in the landscape industry.
Thorough understanding of the “Mariani” approach to Maintenance and ability to follow Mariani standards.

Responsibilities

Maintain established sales volume by staying current with client needs, changing trends, and competitors, and increase sales by following up on leads and prospective clients.
Initiate and attend preliminary and subsequent maintenance client presentations and meetings.
Participate in onsite visits and walkthroughs with clients to ensure their needs are being met.
Inform clients of relevant issues regarding their property and involve them in relevant decision-making.
Follow the sales process, including using maintenance agreements and sharing information with administrative and production teams.
Manage communications and correspondence with current and prospective clients as their single point of contact.
Recommend and advise clients on additional services or enhancements.
Oversee and guide weekly maintenance and enhancements to exceed client expectations and enhance Mariani’s reputation.
Assist Production Coordinators with scheduling jobs.
Maintain accurate records and documentation, including client history, sales reports, and client contact lists.
Initiate and approve necessary work orders and change orders to communicate needs to the maintenance department.
Prepare proposals, renewals, and contracts using standard templates.
Monitor billing and accounts receivable.
Work with Crew Leaders to ensure client requests and information are completed accurately.
Communicate with Administrative Support, Accounting, Production Coordinators, and Crew Leaders as needed to update project status.
Use non-productive or slow periods to prepare for future needs of internal and external clients.