Mailroom Specialist

Ricoh•Boca Raton, FL

About The Position

The Mailroom Specialist is accountable for the daily operations of a single-person site and delivers contracted office services. These services may include copy services, courier services, managed print services, hospitality, imaging, and mail services. The specialist serves as the primary daily point of contact for customers, operates the equipment and software needed to meet service level agreements, and supports site profitability through effective use of company materials and supplies. The role also maintains routine site functions, coordinates with vendors, facility management, and building occupants, and provides operational data and reporting to leadership and customers. Duties and services may vary by site and assignment. The listed responsibilities describe the general nature of the role and are not exhaustive.

Requirements

High school diploma or GED required.
One or more years of experience in a related field, such as a B2B and/or technical environment.
One or more years of customer-facing experience.
Demonstrated knowledge and understanding of technology.
Strong tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving abilities.
Basic customer service skills.
Basic technical aptitude.
Effective written and verbal communication skills.
Ability to interpret, comprehend, and apply complex information, data, and instructions.
Ability to prepare, communicate, and present diverse information effectively.
Ability to walk, stand, bend, reach, and lift and carry objects up to 50 pounds.
Moderate manual dexterity, including regular use of a keyboard and computer equipment, calculators, and hand tools, and eye-hand coordination activities.

Responsibilities

Manage the daily operations of a mailroom, copy center, or scanning facility.
Operate office equipment, including PCs, copiers, multifunction devices, imaging equipment, and mailroom equipment.
Provide or support courier services, reception services, switchboard operations, shipping and receiving, and mail delivery and processing, as assigned.
Serve as the primary point of contact with customers on a daily basis.
Implement and manage Ricoh Service Excellence programs.
Operate required equipment and software efficiently to meet service level agreements (SLAs).
Support profitability goals by effectively utilizing company materials and supplies.
Maintain routine site functions, including creating and completing work orders, monitoring contractors, conducting inspections, reporting facility-related issues, and providing operational support as needed.
Coordinate with contracted vendors, facility management, and building occupants.
Manage office supply inventory and reordering, as required.
Coordinate conference room scheduling and A/V equipment resources, as needed.
Maintain positive working relationships across departments through professional communication.
Provide operational data and reporting to leadership and customers.
Assist in preparing monthly customer reports.
Ensure assigned financial responsibilities are met.
Perform other duties as assigned.