Mailroom Associate

SPS • Dallas, TX

13h • Onsite

About The Position

The Mailroom Associate provides mail, shipping and receiving, scanning, and business service center support. The role processes and distributes inbound and outbound mail and packages, operates mailroom equipment, maintains records and supply levels, and supports copy rooms and other onsite business services. The Associate provides prompt, courteous service to clients and SPS employees, maintains a professional image, and may provide reception, concierge, or hospitality coverage as needed. The role may also support special projects and train backup staff.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service skills and the ability to work effectively in a customer-facing environment.
• Ability to adapt to changing priorities, work assignments, and customer requests.
• PC skills and experience with the MS Office Suite.
• Ability to handle multiple tasks simultaneously, with good organizational and time-management skills.
• Working knowledge of multifunction device (MFD) equipment.
• Ability to operate mailroom equipment, including postage meters, scanners, photocopiers, and folding and inserting machines.
• Knowledge of shipping and receiving procedures and ability to understand instructions.
• Ability to work independently and complete projects.
• Ability to determine appropriate packing methods and materials and validate incoming and outgoing packing slips.
• Ability to perform basic, first-level troubleshooting of office and copy room equipment.
• Analytical and problem-solving abilities.
• Ability to learn computer-based systems required for the position.
• Ability to maintain a professional appearance and attitude and adhere to policies and procedures.
• Ability to work the assigned hours determined by the manager.
• Physical ability to grasp, lift, carry, or otherwise move packages using a standard wheeled cart with a 60-pound load capacity; lift or move 40 pounds or greater frequently; and walk, bend, kneel, stand, or sit for extended periods.
• Manual dexterity to operate office machinery and ability to communicate and discern information using vision, hearing, and oral and written comprehension.

Nice To Haves

• Two or more years of prior work experience preferred.

Responsibilities

• Provide customer service to employees and clients through all forms of communication.
• Receive inbound mail and packages, sort incoming mail, and enter items into chain-of-custody software.
• Sort and distribute non-accountable mail and packages to company personnel.
• Scan mail for customers using a Kodak scanner.
• Sort claims and manually fold and stuff claim letters; operate a folder inserter to fold and insert claim letters.
• Operate mailroom equipment, including postage meters, photocopiers, scanners, and mail folding and inserting equipment.
• Process outgoing mail using a Pitney Bowes postage meter and manage outgoing mail and package transactions.
• Maintain records of receipt, mailing dates, and other required information.
• Perform shipping and receiving duties, including validating packing slips and selecting appropriate packing methods and materials.
• Notify employees when inbound deliveries arrive and respond to mail and package inquiries.
• Submit work orders for certain requests.
• Maintain six copy rooms by keeping them clean and organized, stocking supplies, replenishing paper, performing first-level troubleshooting, and picking up mail.
• Keep the Business Service Center neat and orderly; monitor, replenish, and order office supplies.
• Provide support for customer-requested special projects and proactively seek additional work during downtime.
• Build professional relationships with customers and other teams, and remain professional and composed when interacting with employees.
• Train backup staff and provide guidance on policies and procedures.
• Determine what additional support is needed when handling sensitive inquiries.
• Provide reception, concierge, or hospitality coverage as needed.
• Perform other duties and responsibilities as assigned.

Benefits

• Career growth opportunities and opportunities to learn new skills.
• Learning and development support.
• Employee recognition programs.
• Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure or account.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision benefits.
• Health care and dependent care flexible spending accounts and a health savings account.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity insurance.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED