Mailroom Associate

SPS North America•Dallas, TX

5h•Onsite

About The Position

The Mailroom Associate provides mail, shipping, receiving, scanning, and business service center support. The role processes and distributes inbound and outbound mail and packages, supports shipping and receiving, maintains copy rooms and office supplies, and provides timely assistance to employees and clients. The Associate is expected to deliver courteous, efficient service and maintain a professional image while supporting onsite operations. The position may also provide reception, concierge, or hospitality coverage and assist with special projects. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or equivalent required.
Excellent written and verbal communication skills.
Excellent customer service skills and ability to work effectively in a customer-facing environment.
Ability to adapt to changing priorities, work assignments, and customer requests.
PC skills and experience with Microsoft Office Suite.
Ability to handle multiple tasks simultaneously and maintain strong organization and time management.
Working knowledge of MFD equipment.
Ability to operate mailroom equipment, including postage meters, scanners, photocopiers, and folding and inserting machines.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to determine appropriate packing methods and materials and validate packing slips for incoming and outgoing materials.
Ability to perform basic, first-level troubleshooting of office and copy room equipment.
Analytical ability and aptitude for problem-solving.
Current knowledge of, or ability to learn, computer-based systems required for the position.
Ability to work assigned hours determined by the manager.
Ability to maintain a professional appearance and attitude and adhere to company policies and procedures.
Physical ability to grasp, lift, carry, or move packages using a standard wheeled cart with a 60-pound load capacity.
Ability to walk, bend, kneel, stand, and/or sit for extended periods; frequent lifting or moving of 40 pounds or greater is required.
Manual dexterity to operate office machinery and ability to communicate and discern information using vision, hearing, and oral and written comprehension.

Nice To Haves

Two or more years of prior work experience preferred.

Responsibilities

Provide customer service to employees and clients through all forms of communication.
Receive inbound mail and packages, sort them, and enter them into chain-of-custody software.
Sort and distribute non-accountable mail and packages to company personnel.
Scan mail for customers using a Kodak scanner.
Sort claims and manually fold and stuff claim letters; operate folder inserter equipment for this work.
Operate mailroom equipment, including postage meters, photocopiers, scanners, and mail folding and inserting machines.
Process outgoing mail using a Pitney Bowes postage meter and manage outgoing mail and package transactions.
Maintain records of receipt, mailing dates, and other required information.
Perform shipping and receiving duties, including determining packing methods and materials and validating packing slips.
Notify employees of inbound deliveries and respond to mail and package inquiries.
Submit work orders for certain requests.
Maintain six copy rooms by keeping them clean and organized, stocking supplies, replenishing paper, troubleshooting equipment at a first level, and picking up mail.
Keep the Business Service Center neat and orderly; monitor, replenish, and order office supplies.
Support special projects and proactively seek additional work during downtime.
Build professional relationships with customers and other teams, and remain professional and composed when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine additional support needed when handling sensitive inquiries.
Provide reception, concierge, or hospitality coverage as needed.
Perform other duties and responsibilities as assigned.

Benefits

Career growth opportunities.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure or assigned account.
Employee and client referral bonuses.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts and health savings account.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness coverage, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program.
Education discounts.
401(k) with matching.
Entertainment discounts.