Mailroom Coordinator 4
About The Position
The Mailroom Coordinator 4 / Mailroom Clerk leads daily mailroom and records operations within a small team developing a new mailroom function from the ground up. The role supports shipping and receiving, records handling, and customer service in a fast-paced office environment, while helping develop mailroom services and workplace operations for a main hub location. The coordinator works with cross-functional teams on workplace services and events and helps provide a smooth, positive experience for employees and visitors. The position is based in an office in San Antonio, Texas, and is fully onsite. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. The work includes frequent coordination with employees, internal teams, and courier services; use of ticketing systems, office technology, Apple hardware, and Google Workspace; and physical handling of packages weighing up to approximately 50 pounds. The posting describes the role as a contract position and notes an intention to convert it to a full-time role. The listed pay range is $26.00 per hour. Benefits may be available subject to eligibility and applicable terms, including medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- At least 3 years of experience in mailroom operations, including sorting, shipping, and clerical support.
- Experience in a customer service, hospitality, mailroom, or workplace operations environment.
- Hands-on experience with courier and shipping systems, including FedEx, UPS, USPS, or DHL.
- Strong communication skills and the ability to interact professionally with employees and stakeholders.
- Organizational skills to manage mail, packages, records, and supplies efficiently and accurately.
- Strong interpersonal skills and a customer-focused mindset.
- Ability to prioritize tasks, manage multiple responsibilities, and solve problems in a fast-paced setting.
- Ability to work independently and collaborate with workplace or office operations teams.
- Ability to handle confidential and sensitive information professionally and discreetly.
- Physical ability to lift and move packages weighing up to approximately 50 pounds.
- General computer proficiency, including basic data entry and use of office technology.
Nice To Haves
- Experience supporting workplace operations such as office moves, conference room setups, or event coordination.
- Familiarity with office ticketing systems or workplace service request platforms.
- Strong attention to detail and proactive problem-solving abilities.
- Experience collaborating with cross-functional teams in a fast-paced office environment.
- Comfort supporting operational projects, tasks, and service improvements in a developing mailroom or workplace function.
- Familiarity with Apple hardware and software.
- Experience using Google Workspace, including Gmail, Google Drive, Docs, and Sheets.
- Data-entry, clerical, or mail-order-processing experience.
Responsibilities
- Manage incoming and outgoing domestic and international mail and packages using courier services such as FedEx, UPS, DHL, and USPS.
- Sort, process, and distribute business mail accurately and promptly, maintaining shipment and records tracking processes.
- Maintain inventory of shipping materials, mailroom supplies, and office supplies.
- Use internal systems to manage office service requests, tickets, and operational support activities, ensuring timely follow-up and completion.
- Coordinate conference room setups, assist with office moves, and respond to ergonomic support requests.
- Assist with logistics and coordination for workplace events.
- Partner with cross-functional teams to align mailroom and workplace operations with office needs and initiatives.
- Communicate service updates, delivery status, and operational changes clearly and promptly to employees and stakeholders.
- Provide friendly, professional, customer-focused service to employees and visitors.
- Handle confidential or sensitive mail and records professionally and discreetly.
- Support operational projects, process improvements, and service enhancements in mailroom and workplace operations.
- Perform data-entry and clerical tasks related to mail processing, tracking, and documentation.
- Use company vehicles as needed to transport mail and packages to courier locations.
- Help develop and refine mailroom procedures, workflows, and best practices.
- Lift, move, and handle packages and materials weighing up to approximately 50 pounds.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave; eligibility and terms apply
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What This Job Offers
Education Level
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