Mailroom and Print Production Associate

Ricoh Americas Holdings•Armonk, NY

12d

About The Position

Provides operations support in a fulfillment center, including high-volume printing, copying, shipping and receiving, mail and fax handling, and postage. The role operates calibrated production equipment, performs binding and finishing work, and may provide copier maintenance and repair, quality control, filing, reception, call center, housekeeping, meeting setup, and light building maintenance support. The associate responds to customer service requests, maintains operational and inventory records, and delivers completed work to designated locations. The position may require travel between customer buildings and periodic overtime on nights and weekends, including off-hour emergency response.

Requirements

High school diploma or GED.
2–3 years of related work experience.
Valid driver's license and minimum auto insurance coverage required by policy.
Ability to learn complex production and communication systems, including client-specific mainframe applications.
Knowledge of shipping and receiving procedures.
Ability to work independently and flexibly to complete projects.
Ability to select appropriate packing materials and verify incoming materials against packing slips.
Ability to understand mail delivery instructions.
Troubleshooting and problem-solving skills.
Ability to read and understand technical manuals, parts books, and related publications.
Excellent customer relations and verbal communication skills.

Nice To Haves

Related copy job experience, preferably in a high-production, mechanically sophisticated print environment.
Working knowledge of copiers and related equipment repair.
Basic electronics knowledge.

Responsibilities

Operate high-volume printing equipment and perform binding and finishing work.
Set up and run applications on printing and copier equipment.
Inspect convenience copiers daily, verify quality, clear paper jams, and report equipment problems to technicians.
Perform repair service on customer copier equipment.
Maintain management records, supply inventories, meter logs, and service logs.
Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
Calculate charges for jobs and maintain billing logs.
Respond to and coordinate customer service calls.
Perform filing, purging, and archiving as requested.
Deliver completed jobs to designated customer locations within and outside the site.
Answer customer questions about job status and feasibility.
Keep copier areas neat and stocked.
Perform shipping and receiving duties, including checking packing slips and selecting packing materials.
Set up meeting and conference rooms as needed.
Perform building occupant moves, re-lamping, light maintenance, and occasional cleaning as assigned.
Use production, bindery, shipping, and office equipment to complete contracted work.
Perform other duties as assigned.